Customer Service Associate

4 days ago


Gainesville, Georgia, United States ProCare Rx Full time

ProCare Rx is seeking a highly skilled and professional Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, answering inbound calls, and resolving pharmacy benefit questions and problems.

**Responsibilities:**

* Respond to incoming calls in a prompt and courteous manner
* Assess, prioritize, and resolve client issues using good listening and comprehension skills
* Escalate issues to management as necessary
* Document and retain all pertinent information

**Requirements:**

* 1 year of pharmacy technician experience or PBM experience preferred
* Excellent telephone etiquette and verbal/written communication skills
* High level of professionalism in judgment
* Proficient in Microsoft Office applications preferred
* Highly organized and motivated
* Excellent time management skills
* Ability to work independently and on a team
* Attention to detail
* Ability to exercise logical critical thinking in problem solving

**Education:**

* High School Diploma or equivalent required
* Pharmacy Technician Certification is a plus

**Physical Demands:**

* Requires sitting, standing, and occasional light lifting

ProCare Rx is an Equal Opportunity Employer.



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