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Customer Service Associate

1 month ago

Gainesville, Georgia, United States ProCare Rx Full time
Job Summary:

ProCare Rx is seeking a highly skilled Customer Service Associate to join our team. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients by answering inbound calls and assisting with pharmacy benefit questions and problems.

Key Responsibilities:
  • Promptly and courteously answer incoming telephone calls
  • Assess, prioritize and resolve client issues using good listening and comprehension skills
  • Escalate issues to management as appropriate
  • Document and retain all pertinent information

Requirements:
  • 1 year pharmacy technician experience or PBM experience preferred
  • Excellent telephone etiquette and verbal/written communication skills
  • High level of professionalism in judgment
  • Proficient in Microsoft Office applications preferred
  • Highly organized and motivated
  • Excellent time management skills
  • Ability to work independently and on a team
  • Attention to detail
  • Ability to exercise logical critical thinking in problem solving

Education:
High School Diploma or equivalent required. Pharmacy Technician Certification is a plus.

Physical Demands:
Requires sitting, standing, and occasional light lifting.

ProCare Rx is an Equal Opportunity Employer.