Operations Manager

4 weeks ago

Albuquerque, New Mexico, United States Carrier Full time
About the Role

The Operations Manager is a key position within Carrier's ALC West team, responsible for supporting operations for strategic projects. This role will oversee a team of project managers and supervisors, ensuring the successful execution of projects and meeting customer and sales goals. The ideal candidate will have 5+ years of management experience, with a focus on strategic planning, budgeting, coaching, and leading people. A strong understanding of building controls/automation systems is also essential.

Key Responsibilities
  • Manage field engineers through training, scheduling, and performance reviews.
  • Lead Operations for ALC New Mexico.
  • Manage projects following project processes and provide direction to assisting Project Engineers.
  • Lead and direct day-to-day operational teams to meet and exceed planned deliverables with a high level of multi-tasking.
  • Responsible for operations plan achievement of assigned geographic area.
  • Direct revenue forecasting activities and set performance standards in alignment with assigned objectives.
  • Partner with Sales Manager to develop business strategies for new business and maintain existing business.
  • Collaborate with other areas and nationally based operations leaders to leverage best practices and achieve company objectives around execution.
  • Recruits Project Managers, System Specialist Supervisors, Systems Specialists, and Associate Project Managers with the appropriate skills and competencies to meet the needs of the Branch.
  • Reallocate resources to improve overall results as needed.
  • Promotes and supports project managers in securing change orders for out-of-scope work.
  • Ensure the operations team receives coaching and training on the project management techniques that will help them achieve their targets.
  • Ensure the establishment and development of professional relationships with strategic prospects for better understanding and meeting the customer needs within the bounds of contracted scope.
  • Support sales team in analyzing bid opportunities, through review of contract documents, drawings, and specifications, to support estimation accuracy.
  • Conduct regular 'ride along' sessions with employees to coach, mentor, and meet with key clients to assist with building and strengthening relationships.
  • Responsible for administering, communicating, and complying with all company policies and procedures, whether formally or informally communicated.
Required Qualifications
  • 5+ years of management experience, including strategic planning, budgeting, coaching, and leading people.
  • 5+ years of experience or technical knowledge of building controls/automation systems.
  • High School Diploma or GED.
  • Valid Driver's License.
Preferred Qualifications

Other qualifications you may have that would be beneficial in this role include:
  • Bachelor's degree in Engineering, Business, or a related field.
  • Management experience with a focus on multiple, concurrent projects.
  • Project Management Professional Certificate or other relevant certification.
  • Experience working within a construction environment.
  • Experience developing and implementing strategies to grow business profitability and market share.
  • Analytical, organizational, and communication skills.
  • A positive outlook with an ability to motivate and empower.
  • Adaptable to changing work environments.

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