Digital Operations Leader
4 days ago
We are seeking a Digital Operations Leader to oversee the day-to-day global operations and staffing of a 24/7/365 digital operations center. This role reports to a Manager of Video Operations and helps lead both L1 and L2 operators.
Key Responsibilities- Ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and end consumers.
- Oversee L1 and L2 support, ensuring proper incident management is followed.
- Own relationships with incident management teams and provide updates on Root Cause Analysis.
- Perform daily maintenance checks of hardware and software within the DOC and work with Engineering to resolve issues.
- Create operations staff schedules to ensure 24/7/365 coverage, including on-call coverage.
- Own operations process management and create living runbooks for all different events.
- Work directly with management and report on day-to-day inefficiencies within the operations team until resolution.
- Backup the manager as a stakeholder for specific products under Global Digital Operations.
- Generate daily reports to business leadership for VOD and Live Health.
- Manage strong working relationships with internal brands and external partners.
- Minimum 3-4 years of experience in Digital Operations.
- Minimum 3 years of experience in Product Support or Dev Ops.
- Minimum 3 years of experience in a Network Operations Center or digital distribution facility.
- Minimum 3 years of experience in a role with effective staff management, high energy level, and strong team skills.
- Minimum 3 years of experience leading a support team to effective issue resolution.
- Willingness and ability to work or be on call at any time, sometimes on short notice, to support a 24/7/365 operation.
- Must be willing to submit to a background investigation.
- Must have unrestricted work authorization to work in the United States.
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