Digital Operations Leader

4 days ago


Stamford, Connecticut, United States NBCUniversal Full time
Job Title

We are seeking a Digital Operations Leader to oversee the day-to-day global operations and staffing of a 24/7/365 digital operations center. This role reports to a Manager of Video Operations and helps lead both L1 and L2 operators.

Key Responsibilities
  • Ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and end consumers.
  • Oversee L1 and L2 support, ensuring proper incident management is followed.
  • Own relationships with incident management teams and provide updates on Root Cause Analysis.
  • Perform daily maintenance checks of hardware and software within the DOC and work with Engineering to resolve issues.
  • Create operations staff schedules to ensure 24/7/365 coverage, including on-call coverage.
  • Own operations process management and create living runbooks for all different events.
  • Work directly with management and report on day-to-day inefficiencies within the operations team until resolution.
  • Backup the manager as a stakeholder for specific products under Global Digital Operations.
  • Generate daily reports to business leadership for VOD and Live Health.
  • Manage strong working relationships with internal brands and external partners.
Requirements
  • Minimum 3-4 years of experience in Digital Operations.
  • Minimum 3 years of experience in Product Support or Dev Ops.
  • Minimum 3 years of experience in a Network Operations Center or digital distribution facility.
  • Minimum 3 years of experience in a role with effective staff management, high energy level, and strong team skills.
  • Minimum 3 years of experience leading a support team to effective issue resolution.
  • Willingness and ability to work or be on call at any time, sometimes on short notice, to support a 24/7/365 operation.
  • Must be willing to submit to a background investigation.
  • Must have unrestricted work authorization to work in the United States.
Estimated Salary: $120,000 - $180,000 per year

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