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SMB Customer Success Manager
2 months ago
Pinwheel Corp is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our revenue organization, you will be responsible for fully owning customer relationships in our SMB segment, providing creative, proactive, and consultative support to ensure customer success and revenue growth.
Key Responsibilities:- Own the overall relationship for Tier 2 customers, providing technical guidance and support to ensure successful implementation and launch of Pinwheel's solutions.
- Expand Net Revenue Retention (NRR) in your book of business by focusing on growing usage and partnering to uncover additional sales opportunities.
- Collaborate with cross-functional teams to build Account Plans for key customers, driving revenue growth and customer satisfaction.
- Contribute to department process and documentation, ensuring best practices and knowledge sharing.
- Provide timely feedback to the Pinwheel product team to ensure internal alignment of customer needs.
- 3+ years of experience in Customer Success, Account Management, or Client Solutions at a high-growth startup.
- Track record of delivering high-quality outputs and growing customer spend in a high-pressure, fast-paced environment.
- Experience providing technical guidance to customers, with a proven track record of working with APIs.
- Strong presentation skills, with attention to detail and organization.
- Ability to travel, with approximately 20% of time spent on domestic travel.
At Pinwheel Corp, we offer a unique opportunity to join a small but well-funded company, where you can impact and shape the organization. As a cultural builder, you will have an active hand in molding the company culture and being part of the entrepreneurial journey. You will also have the chance to build something revolutionary, helping to create the consumer data infrastructure of the future. Our company values diversity and inclusion, and we aim to be an open and supportive place to work.
We offer a competitive compensation package, including great salary and equity, full medical, dental, and vision benefits, life and short-term disability insurance, unlimited vacation, paid parental leave, 401K for retirement planning, mentorship opportunities, free Citibike membership, and pet-friendly offices and Zoom spaces.
