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Account Manager/Account Coordinator

2 months ago


Butler, Pennsylvania, United States Boxzooka eCommerce Fulfillment Full time
About Boxzooka eCommerce Fulfillment

We are a cutting-edge technology driven retail ecommerce solutions provider specializing in international sales technology and order fulfillment headquartered in Secaucus, NJ with a new facility located in Harrisburg, PA.

Job Description

The Account Manager is responsible for ensuring that Boxzooka maintains all of its commitments to our ecommerce clients and operates in a manner consistent with being recognized as a premier fulfillment provider.

Key Responsibilities
  • Manage operational, financial, and SLA excellence for assigned clients through clear communication and holistic planning with both the external client and internal departments
  • Organize weekly client calls to review performance and proactively address upcoming needs
  • Review weekly forecasts with clients and communicate action plans to the operations team to ensure all deadlines are met
  • Conduct quarterly business reviews and client on-site visits
  • Increase profitability for both Boxzooka and clients by proposing tailored cost and time-saving initiatives throughout the operational process
  • Utilize global customer service software to resolve service tickets, communicate with customers, and collaborate with operational partners on client fulfillment services requests
  • Arrange special projects and manage timelines and costs along with operations
  • Manage inbound and inventory issues through stock checks, cycle counts, quality audits, and supply management
  • Assist with outbound order special requests such as cancellations, ship method updates, address corrections
  • Address problem orders with missing inventory, on-hold orders, and aged orders
  • Facilitate transportation requests, track and trace shipments per customer requests with various carriers (USPS, UPS, DHL, FedEx, RR Donnelley, etc.)
  • Develop a strong understanding of B2B vs B2C order management and create detailed B2B guidelines for the operations team
  • Coach and develop account coordinators through training on best practices and involvement in special projects
Requirements
  • E-commerce, distribution, and/or strong project management experience is a plus
  • EDI and wholesale fulfillment experience is a plus
  • Account management experience in a service-oriented company
  • Must possess strong written and verbal communication skills
  • Excellent problem-solving capabilities
  • Proficient with all MS Office applications - especially MS Excel and PowerPoint
  • Self-driven and able to perform tasks well with little direction
What We're Looking For
  • Key traits such as initiative, resourcefulness, decisiveness, drive, adaptability, and motivational leadership
  • An understanding of the client management role and required responsiveness to client needs
  • Strong influence skills and ability to manage and coordinate business projects with clients
  • The ability to work on multiple projects, manage time, and meet deadlines
  • Strong collaborative team working skills and ability to work in a high-pressure environment
  • A startup mentality and drive focused on being proactive, not reactive