Patient Care Support Specialist, Cardiology Department
2 weeks ago
Join Our Team
Wentworth-Douglass Hospital is a dynamic community-based healthcare provider offering exciting career opportunities for professionals passionate about delivering exceptional patient care and services.
The Opportunity
We are seeking a full-time, 40-hour Patient Service Representative to join our Cardiology team, supporting administrative functions and ensuring teams deliver the highest quality experience that exceeds patients' expectations.
This role involves managing multiple tasks efficiently, providing excellent customer service, and working collaboratively with the healthcare team to ensure smooth patient flow and efficient operations.
Responsibilities
- Schedule appointments, greet patients, and collect co-payments during check-in
- Complete forms and schedule follow-up appointments, tests, and/or procedures during check-out
- Field all incoming telephone calls and transfer appropriately
- Perform referral/diagnostic/lab orders processing duties
Qualifications
- High School Diploma or equivalent required
- 1 year minimum customer service experience, medical office setting strongly preferred
- Demonstrated knowledge of medical terminology preferred
- Strong computer skills preferred
Salary
$45,000 - $55,000 per annum, depending on experience
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