Host/Hostess (Part-Time/Evenings)
5 days ago
We are seeking a highly skilled and enthusiastic Host/Hostess to join our hospitality team at PCH, Inc. As a Host/Hostess, you will be responsible for providing exceptional customer service and creating a warm and welcoming atmosphere for our guests.
Key Responsibilities- Greet Guests Warmly: Greet guests warmly upon their arrival and provide a positive first impression.
- Menu Knowledge: Attend daily menu classes to stay updated on current menu offerings and be knowledgeable about the various dishes offered.
- Buffet Options: Review buffet options with guests when available and offer helpful suggestions as needed.
- Dining Area Setup: Set up the dining area, ensuring it is clean, organized, and ready for guest service.
- Guest Seating: Remain at the door at all times, attentively welcoming and directing guests to their tables, ensuring their seating preferences are accommodated.
- Dining Reservations: Handle dining reservations efficiently, providing guests with accurate and timely information regarding availability and wait times.
- Special Services: Assist guests with special service or arrangements, making their dining experience extra special.
- Etiquette: Practice proper etiquette when interacting with guests, such as pulling out chairs for ladies and using guests' names when known, to enhance the overall experience.
- Table Satisfaction: Attend to guests' needs during their dining experience, ensuring their table satisfaction and promptly addressing any concerns or complaints that may arise.
- Table Turnover: Clear and reset tables efficiently to expedite the table turnover process, ensuring smooth operations during busy periods.
- Team Support: Be flexible and willing to assist in other positions, such as food runner or dining room attendant, as needed to support the team and ensure a seamless guest experience.
PCH, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
We are committed to providing a safe and inclusive work environment for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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