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Customer Service Representative
2 months ago
**Job Summary**
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pchresorts. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
**Key Responsibilities**
• Greet and check-in guests, ensuring a warm and welcoming experience
• Respond to guest inquiries and resolve any issues in a timely and professional manner
• Maintain accurate records of guest stays, including charges and payments
• Verify credit card information and process payments
• Balance bank accounts at the end of each shift
• Distribute information to guests in a timely and efficient manner
• Assist in resolving guest complaints and concerns
• Maintain a clean and organized front desk area
**Requirements**
• High School diploma or equivalent required
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• Strong problem-solving and conflict resolution skills
• Ability to maintain confidentiality and handle sensitive information
**Preferred Qualifications**
• Previous experience in customer service or a related field
• Knowledge of hotel operations and procedures
• Ability to work a variety of shifts, including evenings and weekends