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Customer Service Representative

2 months ago


Prattville, Alabama, United States Pchresorts Full time

**Job Summary**

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Pchresorts. As a Front Desk Clerk, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

**Key Responsibilities**

• Greet and check-in guests, ensuring a warm and welcoming experience

• Respond to guest inquiries and resolve any issues in a timely and professional manner

• Maintain accurate records of guest stays, including charges and payments

• Verify credit card information and process payments

• Balance bank accounts at the end of each shift

• Distribute information to guests in a timely and efficient manner

• Assist in resolving guest complaints and concerns

• Maintain a clean and organized front desk area

**Requirements**

• High School diploma or equivalent required

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Strong problem-solving and conflict resolution skills

• Ability to maintain confidentiality and handle sensitive information

**Preferred Qualifications**

• Previous experience in customer service or a related field

• Knowledge of hotel operations and procedures

• Ability to work a variety of shifts, including evenings and weekends