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New Century, United States Brook & Whittle Full time

The Customer Engagement Associate plays a vital role in fostering customer loyalty by addressing inquiries related to products and services, guiding clients through the selection and ordering process, and resolving any issues that may arise.

Key Responsibilities

  • Handle incoming communications and, when necessary, initiate outreach to customers via various channels.
  • Welcome customers warmly and determine the purpose of their contact.
  • Deliver accurate and comprehensive information by adhering to established procedures and utilizing available resources.
  • Establish enduring relationships through transparent and engaging communication.
  • Assist customers in creating and managing their accounts and orders.
  • Facilitate prompt resolution of product or service issues by actively listening, gathering pertinent information, and communicating proposed solutions to customers.
  • Evaluate and understand customer needs to ensure satisfaction.
  • Provide relevant company information as needed.
  • Support team objectives by contributing to collective goals.
  • Advise management on potential products or services based on customer feedback.
  • Oversee order processing from initiation to production.
  • Demonstrate experience in customer support.
  • Exhibit strong communication and active listening abilities.
  • Display customer-oriented mindset and adaptability to various personality types.
  • Possess proficiency in desktop computing and applications.
  • Effectively manage multiple tasks and prioritize responsibilities.
  • Show willingness to learn about the custom product label printing industry.
  • Thrive in a remote work environment.

Essential Skills for Customer Engagement Associate:

  • · Business Acumen
  • · Active Listening and Inquiry Skills
  • · Quality Orientation
  • · Problem-Solving Skills
  • · Positive Demeanor
  • · Attention to Detail
  • · People-Centric Approach
  • · Market and Product Awareness
  • · Proficient in Phone and Electronic Communication
  • · Conflict Resolution Skills
  • · Multitasking Ability
  • · Patience
  • · Organizational Competence
  • · Adaptability
  • · Capacity to Work Under Pressure
  • · Desktop Computing Proficiency

Work Environment and Physical Requirements

The work environment is generally an office setting, though there may be brief periods spent in manufacturing areas with exposure to dust, noise, and temperature variations. The role requires effective communication and manual dexterity.

Regular use of color vision, reaching, and prolonged sitting is necessary.

About Brook & Whittle

Brook & Whittle Ltd. stands as a leading provider of Sustainable Labeling Solutions in North America, specializing in pressure-sensitive, flexographic, and shrink sleeve labels for prominent brands across various consumer markets.

The company's impressive growth is attributed to its dedicated workforce and commitment to sustainability, innovation, and advanced technology. We take pride in our collaborative culture and uphold high standards of professionalism and ethics.

We seek individuals who are innovative thinkers, eager to learn, and passionate about teamwork to tackle both technical and creative challenges.

Equal Employment Opportunity Statement

Brook & Whittle Ltd. is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy encompasses all aspects of employment, including recruitment, hiring, promotion, and training.

We strictly prohibit any form of workplace harassment and ensure a respectful work environment for all employees.

Additional Responsibilities

This job description is not exhaustive and may be subject to change at any time.

Work Authorization

Eligibility to work in the United States without restrictions is required.