Patient Service Representative

4 days ago


Dallas, Texas, United States Envision Radiology Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Envision Radiology. As a key member of our front desk team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Answer and direct incoming calls to the center
  • Check patients in and out, ensuring accurate documentation and processing of patient information
  • Collect co-pays, co-insurance, and deductibles as necessary
  • Resolve patient and provider complaints in a timely and professional manner
  • Enter accurate patient registration data and maintain confidentiality of patient information
  • Assist with medical records and ensure all queues are processed in a timely and efficient manner
  • Manage eRIS Center workflow, including daily schedule, billing, and collection of TOS
Requirements
  • 1+ year of experience in a healthcare environment, providing exceptional customer service
  • Detail-oriented, self-motivated, and a problem solver with strong communication skills
  • Ability to navigate multiple computer screens and browsers quickly and accurately
  • Ability to excel in a fast-paced team environment and continuously exceed company and customer expectations
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment


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