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Community Engagement Coordinator

2 months ago

New York, New York, United States 92nd Street Y Full time

Community Engagement Coordinator

ID

Department

92NY Residence

Position Type

Permanent - Full Time

Position Overview

The Community Engagement Coordinator (CEC) serves as the primary liaison for residents at 92NY, dedicated to fostering a welcoming environment through support, safety, and community interaction. This role collaborates with various departments and security personnel to enhance the daily operations of the Residence Office.



Key Responsibilities

  • Facilitates orientation sessions for new residents to familiarize them with the community guidelines and to build strong relationships.
  • Maintains a visible presence within the residence, organizing regular meetings to address concerns and ensure health and safety standards are met.
  • Conducts walkthroughs of communal areas and individual living spaces, providing guidance on proper usage and etiquette.
  • Regularly collects feedback from residents to assess their experiences.
  • Curates content for digital platforms, including resident stories and event highlights, to promote community engagement.
  • Handles resident transactions such as rent payments and guest passes using management software.
  • Prepares weekly reports and coordinates with building operations for new resident move-ins.
  • Assists residents and groups with requests for event spaces and program participation.
  • Addresses policy violations promptly, ensuring proper documentation and follow-up.
  • Collaborates with the Residence Executive Director and security personnel to manage disciplinary matters.
  • Acts as a first responder in emergencies alongside the Residence Executive Director.
  • Responds to resident inquiries and complaints, serving as a mediator when necessary.
  • Manages operational tasks outside of standard office hours, including late arrivals and emergency situations.
  • Works with various departments to enhance resident experiences through exclusive events and programs.
  • Develops initiatives that align with the mission of 92NY to give back to the community.
  • Coordinates maintenance requests to ensure timely repairs and minimal disruption to residents.
  • Conducts tours for prospective residents and their families, providing information about the community.
  • Logs package deliveries and communicates with residents regarding their mail.
  • Performs additional duties as assigned.


Qualifications

Educational Background

  • Bachelor's Degree required; Master's Degree in Higher Education or a related field preferred.

Experience and Skills

  • Preferred experience in residence life at a leadership level.
  • Trained in crisis management and conflict resolution.
  • Strong commitment to delivering exceptional customer service.
  • Excellent communication skills, capable of addressing inquiries from residents and families effectively.
  • Proven ability to manage multiple priorities and adapt to changing situations.


Work Environment

This position requires a commitment of 40 hours per week, with flexibility to respond to emergencies as needed.

Application Process

Interested candidates are encouraged to submit a resume and cover letter outlining their qualifications.

Compensation Range

$50,000 - $65,000, based on experience and qualifications.