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Customer Service Representative

2 months ago

Manitowoc, Wisconsin, United States Manitowoc Co. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Manitowoc Co. This role will be responsible for providing exceptional technical support to our customers, resolving complex issues, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Resolve complex technical issues and escalate to subject matter experts as needed
  • Collaborate with cross-functional teams to develop and implement solutions
  • Maintain accurate records of customer interactions and issue resolutions
  • Stay up-to-date with product knowledge and industry trends
Requirements
  • 2+ years of experience in a customer-facing role
  • Strong technical skills and ability to learn new products
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.