Server Assistant
20 hours ago
About the Role
We are seeking a highly skilled and enthusiastic Server Assistant to join our team at The Marcus Corporation's Timber Ridge Lodge & Waterpark in Lake Geneva, Wisconsin. As a Server Assistant, you will play a vital role in delivering exceptional service to our guests, ensuring their experience is nothing short of extraordinary.
Key Responsibilities
- Assist with the delivery and service of hotel food and beverage offerings to restaurant guests.
- Fully understand the menu and wine list, including ingredients, preparation, and service expectations.
- Deliver exceptional Service Accents to guests, including presentation, bread service, and dessert presentation.
- Maintain a clean, organized, and safe work environment.
- Transport and polish clean wares, utensils, and accessories to designated areas.
- Multi-task and prioritize tasks to ensure seamless service.
- Communicate effectively with the culinary and management teams.
- Resolve customer complaints regarding service, product, and personnel.
- Process service responsibilities from servers and bartenders.
- Clean and reset dining room tables and booths during and after meals.
Requirements
- Passionate about delivering exceptional customer service.
- Willing to work weekends and flexible schedules.
- Excellent communication and interpersonal skills.
- Reliable transportation to and from work.
- Prior experience in hotels and customer service is a plus.
- Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer
- Competitive compensation and benefits package.
- Opportunities for advancement and professional growth.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
About The Marcus Corporation
The Marcus Corporation is a leading hospitality and entertainment company that operates a portfolio of hotels, resorts, and waterparks across the United States. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.
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