Server Assistant

20 hours ago


Lake Geneva, Wisconsin, United States The Marcus Corporation Full time

About the Role

We are seeking a highly skilled and enthusiastic Server Assistant to join our team at The Marcus Corporation's Timber Ridge Lodge & Waterpark in Lake Geneva, Wisconsin. As a Server Assistant, you will play a vital role in delivering exceptional service to our guests, ensuring their experience is nothing short of extraordinary.

Key Responsibilities

  • Assist with the delivery and service of hotel food and beverage offerings to restaurant guests.
  • Fully understand the menu and wine list, including ingredients, preparation, and service expectations.
  • Deliver exceptional Service Accents to guests, including presentation, bread service, and dessert presentation.
  • Maintain a clean, organized, and safe work environment.
  • Transport and polish clean wares, utensils, and accessories to designated areas.
  • Multi-task and prioritize tasks to ensure seamless service.
  • Communicate effectively with the culinary and management teams.
  • Resolve customer complaints regarding service, product, and personnel.
  • Process service responsibilities from servers and bartenders.
  • Clean and reset dining room tables and booths during and after meals.

Requirements

  • Passionate about delivering exceptional customer service.
  • Willing to work weekends and flexible schedules.
  • Excellent communication and interpersonal skills.
  • Reliable transportation to and from work.
  • Prior experience in hotels and customer service is a plus.
  • Ability to work in a fast-paced environment and adapt to changing situations.

What We Offer

  • Competitive compensation and benefits package.
  • Opportunities for advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About The Marcus Corporation

The Marcus Corporation is a leading hospitality and entertainment company that operates a portfolio of hotels, resorts, and waterparks across the United States. We are committed to delivering exceptional guest experiences and creating memorable moments for our customers.



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