Molecular Hardware Technician

1 day ago


Seattle, Washington, United States NanoString Full time

NanoString Overview:
We're a leader in the field of spatial biology, empowering scientists to explore molecular interactions in three dimensions. Our mission is to Map the Universe of Biology and improve the human condition through innovative technologies.

  • As a Product Support Engineer, you'll play a critical role in delivering exceptional customer experiences and driving business growth through technical expertise and collaboration
  • You'll lead day-to-day activities for the product support engineering team, work closely with internal teams to document standard workarounds for common issues, and contribute to continuous improvement efforts
Main Responsibilities:Diagnose and resolve complex hardware and software instrument issuesCreate and maintain detailed records of activity in CRM systems and other support databasesCollaborate with internal teams to drive business growth and deliver exceptional customer experiencesQualifications and Requirements:Bachelor's degree in Mechanical, Biomedical, Computer or Electrical Engineering4-6 years of experience working for a fast-paced manufacturing environment, ideally in the medical device industry2+ years work experience in a Support Engineering role or similarExperience working within an enterprise document control systemKnowledge of quality control principles, business processes, management systems and common software applications

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