Fulfillment Center Operations Manager

3 weeks ago


Canal Winchester, Ohio, United States Walgreens Full time

Job Description:


Job Summary:

As a key member of the Centralized Services team, the Function Lead Fulfillment Center will serve as the front-line leader for our pharmacy fulfillment center. This role is responsible for providing daily support to team members to ensure they deliver exceptional service to our customers and patients.


Key Responsibilities:

  1. Resolve complex issues and provide technical guidance to team members.
  2. Serve as an escalation point of contact for critical issues and ensure all matters are routed to the appropriate party or resolved.
  3. Supervise daily activities of team members and provide feedback and coaching to ensure quality standards are met.
  4. Monitor trends and notify the Group Supervisor of recurring or high-priority issues.
  5. Maintain records of customer interactions and respond to escalated inquiries.
  6. Continuously look for ways to improve current processes and implement enhancements.
  7. Monitor team member performance and improve department performance by building team morale and using constructive coaching.


Requirements:

High school diploma/GED and at least two years of experience working in a pharmacy, retail, or fulfillment task-oriented environment. Requires willingness to obtain a Board of Pharmacy technician license within the state-mandated timeline or currently holds a Board of Pharmacy technician license.


About Walgreens:

Walgreens is a leading healthcare, pharmacy, and retail company with a 170-year heritage of caring for communities. Our purpose is to create more joyful lives through better health. We operate nearly 9,000 retail locations across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers each day. Our pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services.


Equal Opportunity Employer:

Walgreens is an Equal Opportunity Employer, including disability/veterans.



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