Relationship Building Representative

2 days ago


Thomasville, Georgia, United States Check-Mate Industries Inc Full time
Responsibilities
The successful candidate will assume various responsibilities including communicating with customers, resolving issues, and establishing a positive relationship. Key tasks include:
  • Communicating and resolving customer issues.
  • Order entry and/or maintenance for assigned accounts in our ERP system.
  • Reviewing plant delivery schedules versus requested dates and resolving conflicts.
  • Tracking and communicating any changes and potential service issues to the customer.
  • Informing sales and operations of any unresolved service issues.
  • Managing credits, return authorizations, and pallet returns.
  • Communicating customer complaints to Operations, Planning, Quality Control, and Upper Management.
  • Ensuring all customer complaints have been resolved satisfactorily.
For success in this role, you will need strong customer service advocacy and problem-solving skills, as well as the ability to work collaboratively with all areas of the business. We offer a dynamic work environment and opportunities for growth and development.

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