Service Ambassador

3 weeks ago


Thomasville, Georgia, United States Check-Mate Industries Inc Full time
Job Overview

The ideal candidate will possess strong communication skills, attention to detail, and the ability to work effectively with all areas of the business. As a Customer Service Representative, you will be responsible for establishing relationships with customers, resolving issues, and ensuring their satisfaction.

Responsibilities
  • Establish relationships with customers by communicating and resolving issues
  • Responsible for order entry and/or maintenance for assigned accounts in ERP system (PLEX)
  • Reviews plant delivery schedules versus requested dates and resolves any conflicts
  • Tracks and communicates any changes and potential service issues to the customer
  • Communicates order confirmations, changes, and cancellations to both customers and internal CMI/CMINT team members


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