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Sales and Customer Service Representative

2 months ago

League City, Texas, United States Massage Envy Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as a Sales and Customer Service Associate. As a key member of our team, you will be responsible for delivering exceptional customer experiences and promoting the value of Total Body Care.

Key Responsibilities
  • Provide outstanding customer service and ensure every client feels valued and understood
  • Promote the benefits of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, and addressing questions
  • Grow and retain a client base through in-person and phone/email outreach
  • Assist with front desk duties, including filing, laundry, and inventory management
What We Offer
  • Competitive hourly rate plus bonuses and commissions
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free service each month
  • Discounts on products and services
Requirements
  • High school diploma or equivalent and previous retail or sales experience
  • Critical thinking and excellent math and computer skills
  • Great people skills and ability to establish positive relationships with clients
  • Support for total body care and general knowledge of massage and skin care services
Our Culture
  • Trained leadership committed to your success
  • Award programs and recognition
  • A caring community that values individuality and knowledge sharing