Customer Experience Supervisor

1 day ago


Phoenix, Arizona, United States Sam's Club Full time
Job Summary
Sam's Club is seeking a seasoned Customer Experience Supervisor to lead our front-end teams and deliver exceptional member service. As a key member of our team, you will oversee daily operations, ensure compliance with company policies, and drive results through effective communication and leadership.

Salary: $24-$32 per hour (dependent on experience), plus premiums in specific circumstances.

Key Responsibilities
The successful candidate will be responsible for:
• Assisting management with supervision of associates in assigned areas of responsibility
• Assigning duties, communicating goals and feedback, training associates on processes and procedures
• Resolving member complaints and issues, ensuring compliance with company policies and procedures
• Developing, communicating, and implementing processes and practices to meet business needs
• Demonstrating, promoting, and supporting compliance with company policies, procedures, and standards of ethics and integrity

Benefits
This position offers a competitive salary, as well as a comprehensive range of benefits, including health coverage, 401(k) plan, stock purchase, company-paid life insurance, paid time off, parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Requirements
To succeed in this role, you will need 6 months retail experience including operating front-end equipment and 6 months customer service experience. Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others is also preferred.

Location
This position is located at 1525 W Bell Rd, Phoenix, AZ 85023-3411, United States of America.

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