Clubhouse Experience Ambassador
4 days ago
We are seeking a highly skilled and passionate Clubhouse Assistant to join our team at Rapha Seattle. As a key member of our Clubhouse team, you will be responsible for delivering exceptional customer experiences across both the retail and café spaces.
Key Responsibilities- Engage and develop relationships with all Clubhouse visitors to deliver legendary Rapha experiences
- Seamlessly move between all areas of the Clubhouse while maintaining consistent world-class service
- Drive sales by uncovering customer needs and presenting appropriate range solutions
- Provide expert Rapha product knowledge and recommend menu items to customers
- Create a welcoming environment where the sport and culture of cycling can flourish
- Communicate positively about the brand at all times and embody Rapha's core values - Passion, Determination, Creativity & Communication
- Maintain the highest Visual Merchandising and House-keeping standards
- Assist in the planning and delivery of Clubhouse Rides and Events
- Support the team in creating an inspiring and positive working environment
- Experience in a luxury retail environment
- Passionate about delivering legendary customer experiences
- A proven track record of delivering results and the drive to exceed expectations
- Personable and friendly, with excellent communication skills
- Ability to prioritize and demonstrate initiative
- Knowledge of the Rapha brand and its values
- Ability to work a mixture of morning, evenings, weekends, and some holidays
- Interest in cycling or active sports is desirable
- An interest in coffee/barista training would also be an advantage
- Monthly social events and social away days
- 50% apparel discount and a discount for family and friends
- Annual clothing allowance
- Free membership to the Rapha Cycling Club
- Company Pension Scheme
- Enhanced Parental Leave
Our pay range for this role is $19.00-$20.00 with a bonus potential of 5% of your annual base compensation. Final wage offers take into consideration location and level of experience.
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