Clubhouse Experience Ambassador

4 days ago


Seattle, Washington, United States Rapha Full time
{"title": "Clubhouse Assistant", "description": "Role Overview

We are seeking a highly skilled and passionate Clubhouse Assistant to join our team at Rapha Seattle. As a key member of our Clubhouse team, you will be responsible for delivering exceptional customer experiences across both the retail and café spaces.

Key Responsibilities
  • Engage and develop relationships with all Clubhouse visitors to deliver legendary Rapha experiences
  • Seamlessly move between all areas of the Clubhouse while maintaining consistent world-class service
  • Drive sales by uncovering customer needs and presenting appropriate range solutions
  • Provide expert Rapha product knowledge and recommend menu items to customers
  • Create a welcoming environment where the sport and culture of cycling can flourish
  • Communicate positively about the brand at all times and embody Rapha's core values - Passion, Determination, Creativity & Communication
  • Maintain the highest Visual Merchandising and House-keeping standards
  • Assist in the planning and delivery of Clubhouse Rides and Events
  • Support the team in creating an inspiring and positive working environment
Requirements
  • Experience in a luxury retail environment
  • Passionate about delivering legendary customer experiences
  • A proven track record of delivering results and the drive to exceed expectations
  • Personable and friendly, with excellent communication skills
  • Ability to prioritize and demonstrate initiative
  • Knowledge of the Rapha brand and its values
  • Ability to work a mixture of morning, evenings, weekends, and some holidays
  • Interest in cycling or active sports is desirable
  • An interest in coffee/barista training would also be an advantage
What We Offer
  • Monthly social events and social away days
  • 50% apparel discount and a discount for family and friends
  • Annual clothing allowance
  • Free membership to the Rapha Cycling Club
  • Company Pension Scheme
  • Enhanced Parental Leave
Compensation

Our pay range for this role is $19.00-$20.00 with a bonus potential of 5% of your annual base compensation. Final wage offers take into consideration location and level of experience.

", "lang_code": "en"}
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