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Guest Experience Specialist

2 months ago

San Marcos, California, United States European Wax Center Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Associate at European Wax Center. As a key member of our team, you will be responsible for providing exceptional customer service, managing the overall customer flow of the center, and ensuring a positive experience for our guests.

Key Responsibilities
  • Provide personalized service to guests, addressing their needs and concerns in a professional and courteous manner
  • Manage the flow of guests in and out of the center, ensuring a smooth and efficient experience
  • Upsell and promote services and products to guests, meeting or exceeding sales targets
  • Maintain a clean and organized workspace, adhering to company standards and protocols
  • Collaborate with colleagues to achieve team goals and objectives
Requirements
  • High school diploma or equivalent required; some college or prior sales experience preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues
  • Ability to work a variety of shifts, including weekends and holidays
  • Professional appearance and demeanor at all times
  • Ability to lift up to 25 pounds and stand for long periods
What We Offer
  • Competitive hourly rate and commission structure
  • Opportunities for career growth and advancement
  • Discounts on services and products
  • A fun and dynamic work environment