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Claims Management Specialist

2 months ago

Gilbert, Arizona, United States Kustom US Inc Full time
Job Overview

Kustom US Inc, established in 1968, has built a remarkable reputation as a leading property restoration company across the nation. We provide comprehensive restoration and emergency services to a diverse clientele, including commercial, industrial, and residential sectors. Our legacy is founded on innovative approaches, meticulous attention to detail, and a steadfast commitment to outstanding service, ensuring seamless continuity for our clients nationwide.

At Kustom, we bring together professionals who are advancing the industry, delivering transformative outcomes for both commercial and residential customers. Our mission extends beyond mere restoration—we focus on building trust.

Position Summary:

We are currently seeking a Claims Management Specialist, a pivotal role within our organization. This position is centered on the initial intake, lead generation, and coordination of activities related to mitigation and reconstruction services. The role encompasses a variety of administrative responsibilities, ensuring smooth workflow and effective communication between various departments and external stakeholders.

Key Responsibilities:

  • Handle incoming calls, addressing initial inquiries and generating leads.
  • Input lead information into the DASH system, documenting customer details, job specifics, loss descriptions, special instructions, and affected areas.
  • Engage with external parties to accurately record insurance information.
  • Allocate leads to appropriate stakeholders and ensure timely follow-ups.
  • Coordinate assignments for Estimators and manage post-Performance Authorization uploads.
  • Oversee compliance tasks, including contact and inspection scheduling.
  • Collaborate with Business Development and Estimators for lead conversion, inspection scheduling, and executing Performance Authorizations.
  • Assist with billing processes, including invoice distribution.
  • Maintain regular communication with customers, providing updates on progress and estimation procedures.
  • Create and manage Dash Notes for internal communication regarding lead status and job assignments.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in a similar role or administrative position is preferred.
  • Strong organizational and multitasking abilities.
  • Proficiency in DASH or comparable job management software.
  • Excellent verbal and written communication skills.
  • Able to work collaboratively in a fast-paced environment.
  • Basic knowledge of the insurance claims process is beneficial.
  • Attention to detail and the ability to work independently.

Physical Requirements:

  • Regularly required to communicate verbally, listen, and use a keyboard.
  • Perform standard office tasks, including prolonged sitting, computer entry, filing, and lifting office supplies.

Work Environment:

  • Typical office environment.
  • Moderate noise levels characteristic of an office setting.

Benefits:

  • Competitive salary.
  • Medical, dental, vision, and flexible spending account options.
  • 401(k) plan with company match (eligibility required).
  • Short-term and long-term disability coverage.
  • Critical illness, accident, and hospital indemnity plans.
  • Employee assistance program.
  • Paid time off.
  • Opportunities for upward mobility and professional development.

Compensation is determined based on geographic location, demonstrated job-related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.