Loss Prevention Specialist

2 weeks ago

Lincoln, Nebraska, United States Scheels Full time

Are you passionate about sports, fitness, fashion, or the great outdoors? At SCHEELS, we can transform your enthusiasm into a fulfilling career through our comprehensive training in business and product knowledge.

As a prominent player in the sporting goods sector, SCHEELS is committed to delivering the finest customer experience in the United States. We proudly offer the most extensive selection of sports brands in America, featuring world-class products, unique attractions, and unparalleled customer service.

SCHEELS empowers its team members to excel in meeting and exceeding customer expectations. Our associates are equipped with the best product knowledge and expert training available in the sporting goods industry. Continuous mentorship and professional development are integral to your career journey with us.

Key Responsibilities:

  • Minimize and prevent external losses through vigilant floor surveillance and monitoring of closed-circuit camera systems. Ability to identify and detain external individuals for theft when all SCHEELS protocols are satisfied.
  • Establish and maintain positive working relationships with local and federal law enforcement agencies.
  • Mitigate internal losses through effective floor surveillance, closed-circuit camera monitoring, and thorough auditing of various exception reports.
  • Conduct successful non-confrontational interviews with both external and internal patrons.
  • Support the leadership team in upholding all company policies and procedures.
  • Foster a safe working and shopping environment by performing regular safety evaluations.
  • Demonstrate problem-solving skills by collecting data and establishing facts through proper investigations.
  • Efficiently complete various tasks with minimal supervision.
  • Maintain a professional demeanor in both appearance and attitude.
  • Be available to work assigned schedules, which may include varied hours, evenings, weekends, and holidays.
Work Schedule:

This is a part-time role typically requiring 15-25 hours per week. Availability for at least two weeknights (with the most common shift being 5pm-9:30pm) and half of the Saturdays and Sundays each month is essential.

Qualifications:

Customer Service:
  • Consistently treat co-workers, customers, and business partners with genuine respect, including maintaining eye contact, offering a smile, and expressing gratitude.
Company Culture:
  • Approach daily tasks and projects with enthusiasm and a sense of urgency.
  • Develop a strong desire to become a knowledgeable expert in your role, applying your knowledge effectively.
  • Show respect and appreciation for colleagues and SCHEELS.
  • Arrive at work and meetings at least 10 minutes early.
Servant Leadership:
  • Exhibit a genuine interest in assisting others without seeking recognition or reward.
Willingness to Learn:
  • Display eagerness to listen, learn, apply knowledge, and accept constructive feedback.
  • Adapt to a dynamic work environment.
  • Apply basic math, grammar, punctuation, and spelling concepts effectively.
Dress Code:
  • Adhere to SCHEELS' dress and grooming standards to maintain a professional and welcoming environment.
Efficiency:
  • Take pride in your work while meeting deadlines.
Education & Experience:

The ideal candidate will possess at least a high school diploma or equivalent (GED).

Physical Requirements:

Must be capable of sitting, standing, bending, climbing, stooping, kneeling, crouching, reaching, walking, pushing/pulling, lifting, talking, and hearing with or without reasonable accommodation.

This role involves light work, requiring the exertion of up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands exceed those of sedentary work.

SCHEELS prioritizes the health and safety of our associates. Team members are expected to adhere to all safety protocols and perform their duties in a manner that minimizes the risk of injury.

Benefits:

For a comprehensive list of benefits offered by SCHEELS, please refer to our benefits page.

EQUAL EMPLOYMENT OPPORTUNITY:

SCHEELS is an equal opportunity employer, providing fair employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law. Additionally, SCHEELS will provide reasonable accommodations for qualified individuals when appropriate.

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