Desktop Support Specialist

4 weeks ago


Kansas City, Missouri, United States Insight Global Full time
Desktop Support Technician Job Description

Insight Global is seeking a skilled Desktop Support Technician to join our team in the Kansas City area. As a Desktop Support Technician, you will be responsible for providing top-notch technical support to our clients, resolving software, hardware, and mobile device issues in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support for desktop and mobile devices, including troubleshooting and resolving software and hardware issues.
  • Configure and maintain computer systems, including hardware and software setup.
  • Assist with conference room setup and desk moves.
  • Travel to other locations as needed to provide technical support.

Requirements:

  • 4 years of experience in an IT support or desktop support role.
  • Experience with phone management systems, Microsoft Intune, Mobile Device Management, Active Directory, and conference room setup.
  • Proficient in Microsoft Office365 and Windows support.
  • Strong time management skills and ability to function at a high level.

Preferred Qualifications:

  • Experience with VDI environments and troubleshooting.
  • Knowledge of Citrix, Cisco, Webex, Teams, and Zoom.
  • Experience with ticketing systems, such as Sys-Aid, Remedy, Jira, or ServiceNow.

About Insight Global:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Workforce Privacy Policy:

Please review Insight Global's Workforce Privacy Policy at https://insightglobal.com/workforce-privacy-policy/ for more information on how we collect, keep, and process your private information.



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