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Warranty Repair Manager

2 months ago

Fort Worth, Texas, United States Ashton Woods Full time

Job Summary:

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. As a key member of our Warranty team, you will be responsible for managing the on-site warranty repair process, ensuring that our customers receive high-quality service and support.

Key Responsibilities:

  • Manage the on-site warranty repair process, ensuring that repairs are completed efficiently and effectively.
  • Establish and maintain effective relationships with subcontractors and vendors.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Safely manage the work site, ensuring compliance with company policies and procedures.

Requirements:

  • High school diploma or equivalent required; college degree preferred.
  • Minimum 2 years of experience in customer service or a related field.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Computer literacy, including Microsoft Office and other software applications.

Working Conditions:

This position requires frequent travel to construction sites and occasional work in a typical office environment. The ideal candidate will be able to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

Ashton Woods Homes:

We are a leading homebuilder in the United States, known for our commitment to quality, customer satisfaction, and community involvement. Our team is dedicated to building homes that exceed our customers' expectations, and we are seeking a talented and motivated individual to join our team.