Service Coordinator

1 day ago


Hazleton, Pennsylvania, United States Mercedes-Benz of North Palm Beach Full time
Job Overview

We are seeking a highly skilled and detail-oriented Service Booker to join our team at Mercedes-Benz of North Palm Beach. As a key member of our service department, you will be responsible for ensuring the accuracy and completeness of repair orders, monitoring comebacks, and providing exceptional customer service.

Responsibilities
  • Repair Order Management
    • Verify flagged technician labor hours and comments.
    • Ensure all parts, labor, and other charges are billed correctly with 100% accuracy.
    • Verify that all required manufacturer, state, and dealership documentation is included on every repair order.
  • Comeback Management
    • Monitor all comebacks and relevant Key Performance Indicators.
  • Reporting and Communication
    • Prepare and provide accurate reports as required by dealership management.
    • Proactively communicate any potential issues with dealership management with a plan to mitigate any error to ensure the best possible outcome for the dealership and customer.
  • Training and Development
    • Complete any needed manufacturer training and/or certifications.
Requirements
  • Experience
    • At least 2 years of experience as an Automotive Service Booker.
  • Knowledge and Skills
    • Must possess working knowledge of automotive parts, diagnostic procedures, repair procedures, and general vehicle knowledge.
    • Excellent communication skills.
    • Must have a valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits to drive both customer vehicles and a demonstrator vehicle.
    • Must be a team player with impeccable honesty and integrity.
    • Maintain a high level of professional personal appearance and conduct.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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