Retail Sales Consultant
1 week ago
About Us:
Saatva is a premier luxury mattress and home furnishings brand dedicated to enhancing the sleep experience for consumers. Our mission is to provide unparalleled customer support and education about sleep health and mattress selection, ensuring that every individual finds the perfect product for their needs.
We have established a unique retail environment known as the Viewing Room, where customers can explore our luxurious offerings in a welcoming and pressure-free setting.
Position Overview:
The Viewing Room Customer Service/Sales Consultant plays a vital role in our innovative business model. This position merges the supportive culture of our corporate call center with the personalized service provided in our Viewing Room. You will assist customers in person while also supporting online inquiries through phone and live chat.
If you are an enthusiastic, articulate, and friendly individual with a strong commitment to delivering exceptional customer experiences, we invite you to consider joining our team.
Key Responsibilities:
- Engage with customers and team members in a professional manner during scheduled shifts.
- Clearly communicate the benefits and features of our products while effectively addressing customer concerns.
- Maintain consistent attendance and punctuality during scheduled shifts.
- Be available to work on weekends and major retail holidays.
Qualifications:
- 1-2 years of experience in Retail Sales or Customer Service is preferred, but we are willing to train the right candidate.
- Experience in telecommunications or call center operations is a plus.
- Excellent verbal and written communication skills.
- Strong interpersonal abilities to foster rapport with customers.
- Passionate about delivering outstanding customer service.
- Organized with the capacity to prioritize tasks and manage multiple responsibilities effectively.
- Proficient in using computers and related software.
- A positive demeanor is highly valued.
Your Role:
- Deliver a remarkable experience for our customers.
- Become knowledgeable about our product offerings.
- Address customer inquiries and resolve issues through various communication channels, including face-to-face interactions.
Benefits:
- Competitive hourly compensation.
- Access to Medical, Dental, and Vision Insurance.
- Paid time off.
- Annual bonus opportunities.
- 401K with employer matching.
- Flexible spending accounts and commuter benefits.
- Employee referral bonuses.
- Discounted gym memberships.
- Employee discounts on products.
- Discounts for friends and family.
- A supportive and dedicated team environment.
Commitment to Diversity:
At Saatva, we are dedicated to fostering a diverse and inclusive workplace. We value the unique contributions of each individual and are committed to ensuring equal opportunities for all candidates.
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