Sales and Customer Service Representative

4 weeks ago


St Augustine, Florida, United States Massage Envy Full time
About Us

At Massage Envy St. Johns, we're passionate about helping others achieve their wellness goals. Our team is dedicated to delivering exceptional customer experiences and growing our member base to make a positive impact in our community.

Job Summary

We're seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team. As a key member of our team, you'll be responsible for providing outstanding customer service, promoting our Total Body Care services, and supporting clinic flow.

Key Responsibilities
  • Provide exceptional customer service and ensure every client feels valued and understood
  • Promote the value of Total Body Care by educating clients on new services, selling the Massage Envy Wellness Program, and encouraging homecare retail purchases
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, and addressing questions
  • Help grow and retain a client base through in-person and phone/email outreach
What We Offer
  • Competitive base pay of $13.5/hour plus bonuses and commissions
  • Employee referral bonus program
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A percentage off all products
Requirements
  • Previous retail or sales experience
  • An associate degree
  • Critical thinking skills with excellent math and computer skills and the ability to multitask
  • Great people skills and the ability to establish positive relationships with guests
  • Supporters of total body care with a general knowledge of massage and skin care services
Culture and Support
  • Trained leadership that is invested in your success
  • Award programs (like Sales Associate of the Year)
  • A caring community that strives to celebrate individuality and share knowledge

If you're passionate about helping others and want to join a growing community with experienced professionals, we'd love to meet you.



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