Customer Service Representative
4 weeks ago
Mercantile Bank is seeking a highly motivated and customer-focused Customer Service Representative to join our team in St. Johns, MI. As a key member of our team, you will be responsible for providing exceptional sales and service experiences to our customers.
About Us
Mercantile Bank is a leading financial institution dedicated to delivering financial solutions that empower people and businesses to achieve their dreams. With over 40 locations and 5.25 billion in total assets, we are committed to excellence and accountability in everything we do.
Responsibilities and Daily Duties
As a Customer Service Representative, you will interact with customers daily, providing them with tailored banking solutions to meet their unique needs. You will be equipped with the knowledge and resources to assist customers with their financial needs, and you will be motivated to achieve your goals and support your colleagues in meeting theirs.
Requirements and Qualifications
To be successful in this role, you will need a High School Diploma or equivalent, 2 years' experience in customer service in a retail sales environment, and experience with needs-based selling and providing exceptional customer service.
Work Schedule
This position works banking hours Monday - Friday, 8:30 am - 5:30 pm, with some Saturdays required from 8:30 am - 12:30 pm. Community activities may require evening and weekend hours, and day travel may be required for meetings and training.
Equal Employment Opportunity
Mercantile Bank is an equal opportunity employer, committed to maintaining a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from individuals with diverse backgrounds, perspectives, and experiences.
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