Client Success Specialist, SMB

2 weeks ago

Austin, Texas, United States ProCore CPA Full time

Company Overview

Procore Technologies is a leader in cloud-based construction management software, dedicated to enhancing the efficiency of building projects across various sectors, including commercial and residential construction.

Position Overview

We are seeking a Customer Success Manager to enhance our Small Medium Business (SMB) division. In this role, you will cultivate Procore advocates throughout the client lifecycle, from initial setup to contract renewal. Your primary focus will be to ensure that our clients receive exceptional support, comprehensive education, and complete integration with our platform.

Key Responsibilities:

  • Guide new clients through a seamless implementation process that prioritizes rapid value realization while ensuring ongoing success for established clients through both proactive and reactive strategies.
  • Collaborate with Account Executives, Product teams, and other Customer Success professionals as clients engage with and expand their use of Procore.
  • Deliver outstanding service and support to Procore's clients through effective communication and relationship management.
  • Work alongside various organizational levels to establish best practices, connect clients with Product Managers, and contribute to Procore's growth as a market leader.
  • Achieve comprehensive knowledge of Procore's product suite, business model, services, and industry best practices.
  • While this role does not involve direct sales, you will work with the Account Executive team to identify opportunities for client expansion and minimize churn.
  • Willingness to travel approximately 5-10% for client meetings, industry events, and inter-office collaboration.

Qualifications:

For candidates with a tech background:

  • Experience managing the implementation of SaaS platforms, including onboarding, training, and client relationship management.
  • Familiarity with complex web and mobile applications used for project management and documentation.

For candidates transitioning from the construction industry:

  • Experience in project administration or management roles, such as Project Engineer or Project Manager.
  • Procore platform experience is preferred but not mandatory.
  • A passion for technology and a commitment to modernizing the construction sector.
  • At least 2 years of account management experience, ideally within a SaaS context.

Compensation and Benefits:

The base salary range for this position is $64,000 - $88,000, with additional commission opportunities leading to an estimated total compensation of $80,000 - $110,000. This role is also eligible for equity compensation.

At Procore, we prioritize our employees' well-being and offer a comprehensive benefits package, including generous paid time off, healthcare coverage, and professional development programs.

Diversity and Inclusion:

Procore Technologies is an equal-opportunity employer, welcoming individuals from diverse backgrounds. We are committed to fostering an inclusive environment where all employees can thrive.

  • SMB Customer Success Specialist

    2 weeks ago

    Austin, Texas, United States ProCore CPA Full time

    Company OverviewProCore CPA is a leader in providing innovative solutions for the construction industry. We are dedicated to delivering exceptional service and value to our clients through our advanced cloud-based management software.Position OverviewWe are seeking a dedicated Customer Success Manager, SMB to take charge of client relationships and drive...

  • SMB Customer Success Specialist

    2 weeks ago

    Austin, Texas, United States Procore Technologies Full time

    Company OverviewProcore Technologies is at the forefront of developing innovative software solutions for the construction industry. Our cloud-based platform empowers clients to manage their projects more effectively, whether they are building skyscrapers, hospitals, or retail spaces. We pride ourselves on fostering a culture that encourages creativity and...

  • SMB Customer Success Specialist

    2 weeks ago

    Austin, Texas, United States ProCore CPA Full time

    Company OverviewProcore Technologies is at the forefront of revolutionizing the construction industry with our innovative cloud-based management software. We empower clients to enhance their project efficiency and effectiveness across various sectors, including skyscrapers, hospitals, and retail centers.Position OverviewWe are seeking a Customer Success...

  • SMB Customer Success Specialist

    2 weeks ago

    Austin, Texas, United States ProCore CPA Full time

    Company OverviewProcore Technologies is at the forefront of revolutionizing the construction industry with our innovative cloud-based management software. We empower clients to efficiently manage projects ranging from skyscrapers to housing complexes.Position OverviewWe are seeking a Customer Success Manager to enhance our Small Medium Business (SMB)...

  • Client Success Specialist, SMB

    2 weeks ago

    Austin, Texas, United States Procore Technologies Full time

    Overview:As a pivotal member of our team, you will guide new clients through a seamless onboarding process that emphasizes rapid value realization. Your role will also involve ensuring ongoing success for our established clients through a combination of proactive and reactive support strategies.Key Responsibilities:1. Facilitate the successful implementation...

  • Client Success Specialist, SMB

    2 weeks ago

    Austin, Texas, United States Procore Technologies Full time

    Role Overview:As a pivotal member of our team, you will guide new clients through a seamless onboarding process that emphasizes rapid value realization. Your expertise will also ensure sustained success for our established clients through a blend of proactive and reactive strategies.Key Responsibilities:1. Facilitate a smooth implementation journey for new...

  • SMB Sales Executive

    7 days ago

    Austin, Texas, United States Canva Full time

    Job OverviewJoin a dynamic team that is transforming the way design is experienced globally.We appreciate your interest in exploring opportunities with us. We understand that job searching can be a lengthy process, so let's get right to the details.Work EnvironmentOur primary office is located in Sydney, Australia, with a growing presence in Austin, Texas,...

  • Client Success Specialist, SMB

    2 weeks ago

    Austin, Texas, United States Procore Technologies Full time

    Role OverviewAs a Customer Engagement Manager, you will take the lead in nurturing the relationship with our clients from the onset of their journey. Your primary responsibility will be to manage and enhance your designated customer portfolio.Key ResponsibilitiesDrive Value: Actively engage with clients to ensure they derive maximum value from our...

  • Customer Success Specialist

    4 days ago

    Austin, Texas, United States Procore Technologies Full time

    Job DescriptionWe're seeking a highly skilled Customer Success Specialist to drive the success of our Small and Medium Business (SMB) customers. As a key member of our team, you will be responsible for ensuring our customers achieve maximum value from our construction management software.Key Responsibilities:Develop and execute customer success plans to...

  • SMB Customer Success Specialist

    2 weeks ago

    Austin, Texas, United States Procore Technologies Full time

    Role OverviewAs a Customer Success Manager, you will be pivotal in nurturing and enhancing the relationship with our clients throughout their journey with us. Your primary responsibility will be to take complete ownership of your designated customer portfolio.Key ResponsibilitiesEngagement: Actively engage with annual customers to ensure they derive maximum...

  • Client Success Specialist

    6 days ago

    Austin, Texas, United States ManyChat Full time

    ABOUT US Manychat is a premier Chat Marketing platform that empowers businesses to connect with their customers across various messaging platforms such as Instagram, Facebook Messenger, WhatsApp, and Telegram. With a trusted network of over 1 million brands in more than 170 countries, we proudly stand as an official Meta Business Partner, supported by...

  • SMB Account Manager

    2 days ago

    Austin, Texas, United States Procore Technologies Full time

    Job DescriptionWe're seeking a highly skilled SMB Account Manager to join our Sales team at Procore Technologies. As a key member of our team, you will serve as the primary point of contact for existing small and medium business accounts, leveraging your understanding of our products and processes to maximize renewals and expansion.This role offers a unique...

  • Client Success Technical Specialist

    2 weeks ago

    Austin, Texas, United States Insight Global Full time

    Position Overview:Insight Global is seeking a dedicated Client Success Technical Specialist to enhance our team within the Healthcare AI sector. This role is pivotal in fostering innovation and creativity among our clientele, focusing on a range of technologies such as AI integration, automation, process enhancement, and system architecture.Key...

  • Client Success Specialist

    2 weeks ago

    Austin, Texas, United States Restream, Inc. Full time

    Position OverviewWe are looking for an enthusiastic and client-oriented professional to join our organization as a Customer Success Manager. As an integral part of our customer success division, you will be essential in ensuring the satisfaction and achievements of our esteemed clients.Key Responsibilities• Oversee a portfolio of existing customers on our...

  • Business Development Representative, SMB

    2 months ago

    Austin, Texas, United States ePayPolicy Full time

    ePayPolicy is a leading provider of payment solutions tailored for the insurance industry. Our innovative products streamline insurance payments for agencies, carriers, MGAs, and PFCs, offering secure online payment portals, automated check processing, and payables reconciliation. With over 6,500 trusted clients, ePayPolicy is supported by Serent Capital, a...

  • Client Success Specialist

    2 weeks ago

    Austin, Texas, United States Concord Full time

    About ConcordConcord is the leading Contract Management Platform designed specifically for Small & Medium Businesses, having secured $47M in funding. Our platform is utilized by numerous organizations globally, including notable names such as Discord, Warby Parker, and Glossier. We offer more than just electronic signatures; our comprehensive solution...

  • Client Success Specialist

    7 days ago

    Austin, Texas, United States Shipwell Full time

    Job OverviewCustomer Success ManagerAbout ShipwellAt Shipwell, we are dedicated to enhancing supply chain efficiency and service effectiveness on a large scale. Our platform integrates capabilities that were previously beyond the reach of most shippers, offering a comprehensive and user-friendly solution that encompasses everything from transportation...

  • Client Success Specialist

    2 weeks ago

    Austin, Texas, United States Shipwell Full time

    Job OverviewPosition: Customer Success ManagerCompany OverviewAt Shipwell, we are dedicated to enhancing supply chain efficiency and service effectiveness on a large scale. Our platform integrates capabilities that were previously inaccessible to most shippers, providing a comprehensive and user-friendly solution that encompasses everything from...

  • Client Success Specialist

    2 weeks ago

    Austin, Texas, United States ManyChat Full time

    Sobre ManyChat:ManyChat es una plataforma líder en Marketing Conversacional. Ayudamos a las empresas a interactuar con sus clientes a través de Instagram, Facebook Messenger, WhatsApp y Telegram.Con la confianza de más de 1 millón de marcas en más de 170 países, somos un socio oficial de Meta Business, respaldados por inversores destacados, incluyendo...

  • Mid-Market Client Success Specialist

    2 weeks ago

    Austin, Texas, United States Drivingcustomersuccess Full time

    Mid-Market Customer Success ManagerAs a Mid-Market Customer Success Manager, you will be instrumental in ensuring that our esteemed clients realize their objectives. Your dedication to customer satisfaction and commitment to excellence will empower you to cultivate robust relationships, comprehend client requirements, and proactively uncover avenues for...