Strategic Membership Director
1 month ago
The Director of Membership and Chapter Engagement will oversee TEI's membership recruitment, retention, and engagement efforts. This role plays a strategic and leadership position within the organization, ensuring a meaningful and valuable experience for over 6,200 in-house tax professional members.
Reporting to the Executive Director, the successful candidate will oversee the Membership and Chapter Engagement Manager and Member & Chapter Services Coordinator, and be responsible for the Membership Team's operations, communications, and programming functions.
The Director of Membership & Chapter Engagement will use data and trends to leverage and grow TEI's membership, collaborating closely with TEI's IT, Marketing, Events, Legal, Sponsorship, and Governance teams.
Responsibilities:- Oversee membership recruitment, retention, and engagement efforts
- Manage the Membership and Chapter Engagement Manager and Member & Chapter Services Coordinator
- Direct the Membership Team's operations, communications, and programming functions
- Analyze member data to provide insights on retention strategies
- Develop and implement data-driven membership growth and retention strategies
- Serve as the staff liaison to the Membership Committee
- Make strategic recommendations for ensuring member value and satisfaction with TEI services and products
- Cultivate relationships and trust between the Institute and its 56 chapters
Requirements:
- Bachelor's degree (or equivalent work experience) with 10+ years of membership and chapter relations experience
- Managerial experience required
- Association or not-for-profit experience required
- CAE preferred
- Experience with Adobe Suite, Microsoft Office, Association Management Systems (TEI utilizes netFORUM), email marketing tools, and web content management systems (TEI's site is hosted in Drupal)
Travel: Candidate must be able to travel to 4-6 events per year.
Compensation and Benefits:
- Base compensation is commensurate with experience
- Benefits: Health, Life, and Dental Insurance; 401(k) including employer match up to 6% of salary; generous paid time off
- Annual performance-based bonus and salary increase
- Hybrid work arrangement requiring two days/week in the office
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