Director of Membership and Chapter Relations

2 days ago

Washington, United States Association Trends Full time
Company Summary : Womens Transportation Seminar International's mission is to attract, sustain, connect, and advance womens careers to strengthen the transportation industry. The association has 9000 members and 71 Chapters providing access to professional development, networking opportunities, mentoring programs, and unparalleled access to industry and government leaders in the transportation sector. Headquarters is based in Washington, DC, operating in a hybrid work model with remote and required in-office days each month. Supervisory : The Senior Engagement Specialist, Membership & Chapter Relations reports to the Director of Membership and Chapter Relations. Position Summary: The Director of Membership and Chapter Relations develops and implements programs to support overall strategic growth through membership recruitment and retention campaigns, member engagement tactics, day-to-day membership operations, and standards to deliver efficient services to the membership. In addition, this position manages the relationship and communication with WTSI chapter leaders, supports chapter operations, and engagement with WTSI. WTSI Membership Operations Management Implement membership strategies, plans, and tactics to promote and ensure a compelling value proposition is delivered to members and prospects. Lead the development and implementation of organizational data analytic practices, performance and operational metrics, and develop a membership department dashboard. Conduct financial forecasting to develop, track, and report on membership project plans and metrics to accomplish strategic priorities. Review and report membership financials, participate in the annual WTSI budgeting development. WTSI Member Communications Develop a comprehensive membership marketing and communications plan. Collaborate with Communications and Programs staff to develop and distribute all market-specific outreach and collateral material to effectively communicate the value of WTSI membership including association membership materials. Collaborate with Systems staff to ensure the quality and accuracy of member data, and recommend methods to enhance data collection and analysis to support plans for member and Chapter engagement; seek troubleshooting system support for issues impacting member engagement or data management. WTSI Chapter Relations Maintain strong partnerships with WTSI Chapters and Chapter leadership by ensuring efficient operational support, maintaining service offerings, programs, and leadership support. Develop interest and assist chapters from formation through to ratification. Oversee distribution of monthly membership reports to chapters. Oversee quarterly report submissions from chapters for integration into the WTSI annual report. Oversee annual chapter roster submissions, ensure accurate upload to AMS (ACGI). Ensure timely processing of chapter questions and inquiries through Zendesk (internal ticketing system). Track and assess chapter engagement and outreach. Track, assess and maintain records on chapter compliance. Maintain accurate chapter records including rebates and foundation reports. Provide quarterly and annual reports on chapter organizational health and compliance to Chapter Agreements. Develop and disseminate digital assets on best practices in member retention. Develop and maintain student chapter requirements and engagement. Represent WTSI at Chapter and Industry events, as requested. Serve as a staff liaison to WTSI Committees, as assigned. WTSI Programs Collaborate with Communications, Meetings and Events departments, and Board committees to develop, execute, and provide relevant, high-level content and assets in support of WTSI member and chapter programs. Lead monthly calls with chapters in formation, tracking progress to ratification. Develop and lead quarterly calls with Chapter Membership Chairs. Create and execute bi-annual chapter competition programs. Oversee tracking for annual chapter circle of excellence program. Develop content for annual chapter circle of excellence awards program. Develop and present relevant, high-level content for chapter leader training. Provide strategic support in identifying and launching new programs. Other projects as assigned. Please note: This job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change. The ideal candidate will possess a Bachelors degree and have 10 years of related experience in a senior level membership management position in an association or other nonprofit. Direct experience interacting with Board of Directors and Committees, and volunteer management. Certified Association Executive Certification (CAE) a plus. A minimum of five years supervisory experience. Demonstrated experience in growing membership/customers and strengthening membership/customer retention. Demonstrate problem-solving skills with stakeholders, anticipate needs, determine priorities and meet deadlines. Exceptional organizational skills with attention to detail. Experience with database management. Experience with Microsoft Office Suite. Strong interpersonal skills and commitment to high level of customer service. Demonstrates excellent oral and written communication skills in order to interact effectively with members and customers outside the organization. Ability to prioritize and follow through effectively. Ability to travel to represent WTSI at professional conferences, leadership meetings, and in the normal course of membership development activities. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. To apply: Send a cover letter and resume as attachments to wnicholsonwtsinternational.org with the subject line 'WTSI Director of Membership and Chapter Relations' . The position will remain open until filled. No phone calls, please, and you will be contacted if additional follow-up is required. Thank you. Equal Opportunity Employer WTSI is an Equal Opportunity Employer and prohibits against harassment of any applicant or employee because of race, color, national or ethnic origin, age, religion, disability, sex, sexual orientation, gender identity and expression, veteran status or any other characteristic protected under applicable federal or state law. WTSI allows for reasonable accommodations that enable an individual with a disability to participate in the application process, to perform the essential duties and responsibilities of a job, and to enjoy equal benefits and privileges of employment that are available to individuals without disabilities. J-18808-Ljbffr

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