Automotive Service Consultant
2 weeks ago
Priority Lexus of Newport News is seeking a skilled Automotive Service Consultant to join our team. If you possess a friendly demeanor and exceptional customer service abilities, we would love to connect with you.
We provide a competitive benefits package for full-time staff, which includes:
- 401K/Profit Sharing
- Health and Dental Insurance
- Paid Time Off
- Professional Work Environment
- Career Advancement Opportunities
- Monthly Celebrations for Birthdays and Anniversaries
- Annual Company-wide Events
- Manage service orders and the flow of the service lane, ensuring customers receive prompt, courteous, and effective assistance.
- Take charge of the customer experience by executing additional tasks that help the dealership leave a positive impression.
- Provide concierge-level support for all customer inquiries, whether via phone or in person, to ensure no customer is overlooked.
- Guarantee that the daily technician time inventory is consistently allocated to service customers.
- Efficiently distribute work among technicians.
- Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
- Maintain Customer Satisfaction scores at or above company benchmarks.
- Assist in diagnosing vehicle issues; procure parts and tools as needed.
- Oversee warranty claims administration and the training and supervision of the service department staff.
- Establish schedules and assign tasks to service department personnel.
- Reinforce company policies and adhere to established standards.
- Encourage compliance with relevant laws and regulations.
- Foster a positive working relationship with manufacturers and promote good employee relations.
- Collaborate with upper management on hiring and disciplinary decisions within the service department.
- Organized and approachable personality.
- Proven ability to lead and manage others.
- Strong time management capabilities.
- Excellent communication skills with customers.
- Professional and well-groomed appearance.
- Consistent history of service and sales achievements.
- Strong track record of positive customer satisfaction outcomes.
- Team-oriented and self-driven.
- Able to work independently with minimal supervision.
- Valid driver's license and a clean driving record.
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