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Retail Operations Manager

2 months ago


Baltimore Maryland, United States Barnes & Noble Education, Inc. Full time

Introduction:
Barnes & Noble Education, Inc. is a retail partner for nearly 800 colleges and universities nationwide.

We provide a unique retail atmosphere focused on delivering essential educational materials, tools, and merchandise within a vibrant retail setting on college campuses.

Our teams engage directly with our clientele, including students, faculty, administration, alumni, and the general public, to offer exceptional customer service while selling or renting books, general merchandise, and a variety of products and services tailored for the academic community.


Overview:
Barnes & Noble Education, Inc. is in search of a customer-oriented, sales-driven leader to serve as a Retail Operations Manager in our bookstore. The Retail Operations Manager will oversee the daily functions of our retail establishment.

You will cultivate and sustain positive relationships with the campus community, supervise staff and departments, collaborate directly with employees, customers, and faculty, and achieve measurable outcomes for the store and your institution.

Key skills such as driving sales, leadership, customer service, team development, and problem-solving will be essential in this role.


Responsibilities:


As a Retail Operations Manager, you will be the leader of the store, responsible for all facets of financial performance, operations, merchandising, talent acquisition, customer service, and campus relations.

You will establish and nurture positive relationships with the campus community and your Corporate Office partners to create the most efficient and profitable bookstore for the academic community we serve.

You will manage personnel and be directly involved in training, guiding, and mentoring our team to foster customer experiences that enhance bookstore loyalty and yield measurable results for the store and your institution.

A Retail Operations Manager must be knowledgeable across all departments, exemplify outstanding customer service, drive sales, and be an adept problem solver.


Expectations:
Implement established business strategies and identify opportunities to boost sales, enhance customer satisfaction, and increase store traffic.


Exhibit strong delegation, follow-up, and management skills to uphold exceptional visual merchandising standards, ensure merchandise availability, maintain appropriate inventory levels, and complete projects within a deadline-driven environment.


Ensure high levels of customer satisfaction and sales through effective scheduling, talent acquisition, training, and development of store team members.

Demonstrate the ability to identify innovative solutions, learn independently, embrace change, and act as a change agent.


Analyze sales data, interpret trends, and forecast future sales to manage all controllable costs and maintain profitability.


Ensure compliance with standards for quality, customer service, and health and safety by providing a safe and clean store environment and implementing loss prevention strategies.


Physical Demands:
Frequent movement within the store to access various departments, areas, and/or products.

Ability to remain in a stationary position for extended periods.

Frequent lifting.

Occasional reaching, stooping, kneeling, crouching, and climbing ladders.

Compensation:
Store Manager pay range $26.75/hour.

Supplemental Pay:
Eligible to participate in an annual bonus program. Target bonus is 15% of base salary. Payout eligibility and amount is based on meeting stated objectives updated each year.

Benefits available include:
Medical, Dental and Vision Insurance

Life Insurance

Short-term and Long-term disability

Eligibility to participate in a 401k (after the completion of 1000 hours worked in a 12-month period)

Paid Time Off (Vacation, Sick and Flex Days)

Commuter Benefits

Employee Assistance Program

Employee Discount


Eligibility for each plan may include a waiting period and may require the employee to enroll during a stated eligibility period.


COVID-19 Considerations:
Our stores comply with all applicable federal, state, and local requirements and/or recommendations regarding social distancing and sanitizing. In accordance with individual campus requirements, positions may require confirmation of vaccination. The use of face masks throughout the day and while on campus may also be expected or required.

Qualifications:
5+ years of supervisory experience in a retail environment preferred or a graduate of the Best Seller Program.

Bachelor's degree in Business Administration or a relevant field preferred.

Leadership experience to direct and develop a workforce of managers and sales associates.


Strong interpersonal, communication, and problem-solving skills to manage campus relationships and corporate initiatives while achieving customer sales and service goals.

Familiarity with financial and customer service principles.

Basic reading, writing, and accounting skills required.

Excellent customer service and communication skills needed.

Ability to work a flexible schedule including evenings, weekends, and holidays.

EEO Statement:
Barnes & Noble Education, Inc. is an Equal Employment Opportunity and Affirmative Action Employer committed to diversity in the workplace.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.