Front Office Representative

4 weeks ago


Arlington, Virginia, United States Loews Hotels Full time

Job Summary

The Front Office Agent will provide exceptional guest service in a fast-paced environment. This role requires a friendly, professional, and efficient demeanor, with the ability to work flexible hours and meet the demands of a world-class hotel.

Key Responsibilities

  • Welcome and register guests in a welcoming and efficient manner, assigning rooms that meet their special requests.
  • Obtain necessary credit and payment information from guests.
  • Provide check cashing and foreign currency conversion services for hotel guests.
  • Coordinate with other hotel departments to satisfy guest requests.
  • Provide detailed information about hotel facilities and operating hours.
  • Adhere to all Loews Hotels Star Service Standards.
  • Sell rooms in accordance with Front Desk sales strategies.
  • Receive and transmit guest messages.
  • Perform check-out and cash handling activities in accordance with hotel cashiering and credit policies.
  • Distribute and coordinate completion of SQS survey cards during guest check-out.
  • Read Group Profiles and Banquet Event information on a daily basis.
  • Maintain the cleanliness and excellent condition of equipment and work area.
  • Other duties as assigned.

Requirements

  • General knowledge of hotel departments.
  • Excellent communication skills - oral and written.
  • Excellent guest service skills.
  • Knowledge of computer programs utilized in property management.
  • Able to work a flexible schedule, including weekends and holidays.
  • Must be able to stand for an eight-hour shift.


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