Front Office Representative
4 weeks ago
Job Summary
The Front Office Agent will provide exceptional guest service in a fast-paced environment. This role requires a friendly, professional, and efficient demeanor, with the ability to work flexible hours and meet the demands of a world-class hotel.
Key Responsibilities
- Welcome and register guests in a welcoming and efficient manner, assigning rooms that meet their special requests.
- Obtain necessary credit and payment information from guests.
- Provide check cashing and foreign currency conversion services for hotel guests.
- Coordinate with other hotel departments to satisfy guest requests.
- Provide detailed information about hotel facilities and operating hours.
- Adhere to all Loews Hotels Star Service Standards.
- Sell rooms in accordance with Front Desk sales strategies.
- Receive and transmit guest messages.
- Perform check-out and cash handling activities in accordance with hotel cashiering and credit policies.
- Distribute and coordinate completion of SQS survey cards during guest check-out.
- Read Group Profiles and Banquet Event information on a daily basis.
- Maintain the cleanliness and excellent condition of equipment and work area.
- Other duties as assigned.
Requirements
- General knowledge of hotel departments.
- Excellent communication skills - oral and written.
- Excellent guest service skills.
- Knowledge of computer programs utilized in property management.
- Able to work a flexible schedule, including weekends and holidays.
- Must be able to stand for an eight-hour shift.
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