Incident Management Engineer

4 weeks ago

Universal City, California, United States NBCUniversal Full time

We are seeking a highly skilled Incident Management Engineer to join our Global Incident Response Team at NBCUniversal.

This role will be at the center of our technology operations, ensuring that our systems run smoothly and efficiently.

The ideal candidate will have experience leveraging ITIL best practices for Incident Management and providing key metrics and reporting to drive continuous improvement.

Key Responsibilities:

  • Lead the response to IT incidents, ensuring fast resolution and minimal impact on operations.
  • Develop and implement strategies for incident prevention.
  • Manage real-time monitoring of all IT systems and applications, identifying and collaborating with application and service owners to address performance issues proactively to prevent downtime.
  • Create, maintain, and enhance dashboards and KPIs that accurately reflect system availability and performance.
  • Work with application and service owners to continuously evaluate system performance, identifying opportunities for optimization and enhancements to support scalability and reliability.
  • Collaborate with technical teams and cross-functional stakeholders to ensure alignment on priorities and initiatives.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • At least 3 years of experience in IT operations, with a strong focus on incident management and system monitoring.
  • Proficient in ITIL best practices for Incident Management.
  • Detailed understanding of IT infrastructure, applications, and cloud services in high-traffic environments.
  • Skilled in application monitoring tools, incident tracking systems, and operational reporting technologies.
  • Excellent troubleshooting skills and the ability to perform well under pressure.
  • Strong project management skills, with the ability to handle multiple priorities at the same time.
  • Exceptional communication and collaboration skills, with the ability to explain technical concepts to non-technical stakeholders.
  • Confidence and ability to engage with all levels of management, fostering a culture of continuous improvement.
  • Flexibility to be on call and work during off-peak hours as needed for incident management.

This is an exciting opportunity to join a dynamic team and contribute to the success of NBCUniversal's technology operations.

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