Account Coordinator

2 weeks ago


Reston, Virginia, United States Sakata Seed America, Inc. Full time

Job Summary: We are seeking a highly organized and detail-oriented Account Coordinator to support our Sales Department. The successful candidate will be responsible for providing exceptional customer service to our NAFTA/International customers, processing commercial orders, and resolving customer inquiries related to seed availability and seed releases.

Key Responsibilities:

  • Resolve customer questions related to orders, seed releases, samples, and seed availability.
  • Receive, research, and promptly answer customer inquiries regarding product, seed quality, pricing, and availability.
  • Proactively keep customers updated on their booking, order status, and shipment date.
  • Prepare sales reports customized for customer needs and for Area Sales Managers, as needed.
  • Work with the Documents/Inventory team to stay current on country/state and international restrictions, customer requirements, and phytosanitary requirements.
  • Perform other clerical duties, assist with reports, and perform other projects as assigned by the Sales Department Managers.

Requirements:

  • High School Diploma or General Education Degree (GED), or one to three months related experience and/or training or equivalent combination of education and experience.
  • Excellent telephone manners and speaking ability.
  • Excellent word-processing skills and proficiency in Microsoft Office, including Word, Excel, and other computer applications.
  • Ability to handle stress, especially when encountering necessary projects, deadlines, and/or high workload.
  • Customer service or related experience preferred.
  • Spanish language fluency in reading and writing preferred.

Working Conditions/Physical Demands:

  • Must be able to sit for long periods of time.
  • Must be able to work at a computer terminal and on a computer keyboard for long periods of time.
  • Must be able to occasionally lift and/or move up to 10 pounds.
  • Travel requirements: up to 1-2 times a year.

Compensation & Benefits:

  • Salary: $21- $28 per hour.
  • Medical, Dental & Vision Insurance coverage for employees and their families.
  • Basic Life & AD&D Insurance.
  • 401k program with company match.
  • Profit Sharing program (via 401k).
  • Holiday & Performance Incentive Bonus program.
  • Paid Vacation: 10 days per year to start, increases with tenure.
  • Sick Leave: 1 hour accrued per 30 hours worked for first 30 days, 6.67 hours per month thereafter.
  • 14 paid company holidays, 2 floating holidays & birthday off.
  • Paid Family Leave: 15 days after 12 months of service for FMLA qualifying events.
  • Company provided EAP.
  • Company provided subsidy for health/fitness clubs & apps.

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