Customer Support Coordinator

4 days ago


Metairie, Louisiana, United States Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We're seeking a highly skilled Customer Support Coordinator to join our winning team and contribute to our success.

Your Key Responsibilities

  • Coordinate employee safety statistics, track safety training, and manage truck inventory counts.
  • Generate on-call schedules, assist with customer surveys, and follow up on connected system needs.
  • Work with the Service Team Manager to ensure technical service work is completed in a timely and cost-effective manner.
  • Develop and maintain viable long-term relationships with customers and subcontractors.
  • Prepare and discuss critical account information pertinent to current profitability status and customer satisfaction issues.

What We Look for in a Candidate

  • A high school diploma or equivalent, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
  • Strong interpersonal skills to effectively communicate with both internal and external clients.
  • Proficient computer skills within Microsoft applications, including Word, Excel, PowerPoint, and Internet business application usage.
  • Able to prioritize work activities based upon financial impact to desired business goals.

Why Choose Johnson Controls?

  • Competitive pay and comprehensive benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team environment.
  • A commitment to safety and well-being.

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