Customer Service Liaison
3 weeks ago
Our ideal candidate is genuinely excited to help customers, patient, empathetic, and passionately communicative. They can put themselves in their customer's shoes and advocate for them when necessary.
Responsibilities:
* Provide customer support to new and existing customer accounts
* Identify and assess customers' needs to achieve satisfaction and ensure long-term customer retention
* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Deliver quality product presentations and answer questions with honesty and transparency
* Meet personal and customer service sales metrics and evaluate performance on a weekly basis
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
* Keep records of customer interactions and transactions in accordance with the company confidentiality mandates
Requirements:
* Experience in customer service, customer support, sales or related field
* Track record of going above and beyond for customers
* Strong active listening skills and ability to build rapport with various personalities
* Quick learner and able to process constructive feedback in a positive manner
* Excellent communication and presentation skills
* Ability to multitask, prioritize, and manage time effectively
* High school degree
If you're a customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at Atlas Advanage."}
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