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Admissions Coordinator

2 months ago

Scottsdale, Arizona, United States Exalt Health Full time
Job Summary

Exalt Health, a leading acute rehabilitation hospital, seeks a skilled Admissions Coordinator to facilitate seamless patient admissions to our inpatient rehabilitation program. As a key member of our interdisciplinary team, you will play a vital role in ensuring a smooth transition into our care.

Key Responsibilities
  • Patient Intake: Field initial inquiries from patients, families, and referral sources, conduct pre-screenings to assess patient suitability for inpatient rehabilitation, and gather necessary information for the admission process.
  • Insurance Verification: Verify patient insurance coverage and benefits, obtain pre-authorizations, and resolve any coverage issues with insurance companies.
  • Communication and Coordination: Maintain clear and timely communication with patients, families, referral sources, and the internal hospital team regarding the admission process, collaborate with physicians, therapists, and case managers to gather medical documentation, and schedule patient admissions and coordinate transportation arrangements as needed.
  • Record-keeping and Data Management: Accurately maintain patient records in the hospital's electronic medical record (EMR) or admissions system, update patient demographic information and insurance details, and track the admission process status.
  • Customer Service: Provide exceptional customer service to patients and families, answering questions and addressing concerns throughout the admission process.
Requirements
  • Education and Experience: High school diploma or equivalent required; Associate's degree preferred. 1-2 years of experience in a healthcare setting, preferably in admissions, patient registration, or case management.
  • Skills and Abilities: Organizes and prioritizes tasks and projects, accurately completing job responsibilities within the specified time constraints. Excellent attention to detail and accuracy. Analytical and problem-solving abilities. Ability to work under deadlines and handle multiple tasks. Speaks and communicates English effectively in verbal and written format; writes legibly. Reading and comprehension at the level necessary to perform job duties appropriately.