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Emergency Response Communications Officer
2 months ago
Position Overview
The Department of Public Safety is dedicated to ensuring a secure atmosphere for the entire university community. In alignment with this mission, the Communications Officer (Dispatcher) plays a crucial role in delivering timely and precise information regarding incidents occurring within the university's vicinity, as well as the safety protocols established to maintain a secure campus environment. Reporting to the Patrol Captain, this position is pivotal in facilitating effective communication among departmental staff, university personnel, and external law enforcement and governmental agencies.
Key Responsibilities
1. Execute a range of specialized support functions within the Public Safety Communications Center.
2. Manage radio and telephone communications, field dispatching, and clerical tasks, while monitoring fire and life safety notifications, emergency phone lines, access control systems, and alert notifications.
3. Oversee department and university radio communications, processing both routine and emergency incidents.
4. Respond to emergency and routine calls for assistance, ensuring clear and effective communication to gather critical information for officer safety and prompt response.
5. Dispatch Public Safety Officers to various calls for service, ensuring appropriate resources are allocated for effective incident management.
6. Address inquiries, requests for assistance, and complaints in a professional and efficient manner.
7. Assist in the management and reporting of data within a Computer Aided Dispatch (CAD) System.
8. Interpret and apply relevant laws, regulations, policies, and procedures.
9. Provide accurate information and initiate appropriate actions in response to requests.
10. Conduct research and update records as necessary.
11. Be prepared to work beyond scheduled shifts, including overtime, rotating shifts, weekends, and holidays as required.
Expectations
Demonstrate behavior that aligns with the university's mission and values, fostering an environment of diversity and inclusion. Exhibit high standards of professional conduct and a commitment to exceptional customer service.
Qualifications
- A high school diploma is typically required; college coursework in related fields is preferred.
- A minimum of two years of experience in a higher education security, public safety agency, or law enforcement setting is required.
- Proficiency in public safety radio communications systems is essential.
- Strong communication skills, both written and oral, with experience in report preparation.
- Ability to maintain composure in emergencies and exercise sound judgment and initiative.
- This position is recognized as a Campus Security Authority under applicable legislation.
Physical Requirements
The physical demands of this role include the ability to sit for extended periods, use finger dexterity, communicate clearly, and perceive visual details. The role may require occasional lifting of up to 25 lbs, as well as standing and walking.