Communications Officer/Dispatcher

2 weeks ago


Yonkers, New York, United States Loyola Marymount University Full time
Job Summary

Loyola Marymount University seeks a highly skilled Communications Officer/Dispatcher to join its Department of Public Safety. This critical role requires a professional with excellent communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Perform a variety of specialized support duties within the Public Safety Communications Center, including radio and phone communications, counter duties, field dispatching, and monitoring of Department and University Fire and Life Safety Notifications.
  • Dispatch Public Safety Officers to emergency and routine calls for service, utilizing public safety radio communications systems.
  • Process inquiries, requests for assistance, and complaints in a courteous and efficient manner.
  • Assist in the input, retrieval, management, and reporting of data and resources into a Computer Aided Dispatch (CAD) System.
  • Interpret and apply various laws, regulations, policies, and procedures.
  • Provide accurate information and initiate appropriate action in response to requests.
  • Research, purge, and update records as needed or when directed.
Requirements
  • Typically, a high school diploma is required; college coursework in police science, criminology, or a related field is preferred or equivalent experience.
  • Minimum two years of experience working in a higher education security, public safety agency, or law enforcement environment, with experience utilizing public safety radio communications systems.
  • Demonstrated knowledge of compliance requirements under state and federal regulations as they pertain to gathering and disclosing data.
  • Maintaining control in an emergency, using good judgment, initiative, and organizational ability.
  • Exemplary communication skills (both written and oral) evidenced by a background in preparing reports and executive summaries.
Working Conditions

This position is deemed a Campus Security Authority (CSA) under the Jeanne Clery Act and a Mandatory Reporter by university policy. The incumbent will be required to wear an approved duty uniform and utility belt and abide by a uniform and grooming standards policy.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



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