General Manager
1 day ago
We are seeking a highly motivated and experienced General Manager to lead our Providence, RI location. As a key member of our team, you will be responsible for managing daily venue operations, providing exceptional customer service, and driving financial profitability.
About Level99Level99 is a first-of-its-kind entertainment experience that combines challenge-based entertainment, craft drinks, and scratch kitchen. Our 48,000 square foot venue offers a unique and immersive experience for guests, with over 40 different challenge rooms and arena-style competitions.
Responsibilities- Lead and manage daily venue operations, including strategic planning, service initiatives, and team performance.
- Develop and implement sales and marketing initiatives to drive revenue growth.
- Ensure exceptional customer service and team member satisfaction.
- Monitor and develop team member performance, including supervision, professional development, and recognition.
- Recruit, hire, and train team members to ensure a high-performing team.
- Oversee service quality, operational efficiency, and guest satisfaction.
- Identify operational performance gaps and implement measures to correct deficiencies.
- Bachelor's Degree or above in a related field, or equivalent experience.
- Minimum of 10 years of progressive growth in a hospitality-driven organization.
- Deep knowledge of hospitality, entertainment, or restaurant operating systems.
- Strong guest-facing communication and service recovery skills.
- Exceptional verbal, written, and interpersonal skills.
- Reliable car, current driver's license, and safe driving record.
We offer a dynamic and fast-paced work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and driving business results.
If you are a motivated and experienced leader who is passionate about hospitality and entertainment, we encourage you to apply for this exciting opportunity.
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