General Manager

1 day ago


Natick, Massachusetts, United States Level99 Full time
Job Title: General Manager

We are seeking a highly motivated and experienced General Manager to lead our Providence, RI location. As a key member of our team, you will be responsible for managing daily venue operations, providing exceptional customer service, and driving financial profitability.

About Level99

Level99 is a first-of-its-kind entertainment experience that combines challenge-based entertainment, craft drinks, and scratch kitchen. Our 48,000 square foot venue offers a unique and immersive experience for guests, with over 40 different challenge rooms and arena-style competitions.

Responsibilities
  • Lead and manage daily venue operations, including strategic planning, service initiatives, and team performance.
  • Develop and implement sales and marketing initiatives to drive revenue growth.
  • Ensure exceptional customer service and team member satisfaction.
  • Monitor and develop team member performance, including supervision, professional development, and recognition.
  • Recruit, hire, and train team members to ensure a high-performing team.
  • Oversee service quality, operational efficiency, and guest satisfaction.
  • Identify operational performance gaps and implement measures to correct deficiencies.
Requirements
  • Bachelor's Degree or above in a related field, or equivalent experience.
  • Minimum of 10 years of progressive growth in a hospitality-driven organization.
  • Deep knowledge of hospitality, entertainment, or restaurant operating systems.
  • Strong guest-facing communication and service recovery skills.
  • Exceptional verbal, written, and interpersonal skills.
  • Reliable car, current driver's license, and safe driving record.
What We Offer

We offer a dynamic and fast-paced work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences and driving business results.

If you are a motivated and experienced leader who is passionate about hospitality and entertainment, we encourage you to apply for this exciting opportunity.


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