Retail Operations Supervisor

2 weeks ago

Livermore, California, United States Carters Full time

Employee Type:

Regular. If you are a CURRENT Carter's employee, you MUST apply through the Internal Career Link within the My Career & Performance app.

Do not apply using the below external application. Carter's, Inc. is the foremost branded marketer in North America of apparel exclusively for infants and young children. The Company encompasses the Carter's and OshKosh B'gosh brands, two of the most recognized names in the industry. These brands are available in leading department stores, national chains, and specialty retailers both domestically and internationally.

They are also offered through over 1,000 Company-operated stores across the United States, Canada, and Mexico, as well as online. The Company's Child of Mine brand is accessible at Walmart, its Just One You brand is available at Target, and its Simple Joys brand can be found on Amazon.

The Company also owns Skip Hop, a global lifestyle brand catering to families with young children. Carter's is headquartered in Atlanta, Georgia. Additional information may be found at Clothing, Kids Clothes, Toddler Clothes | Carter's. Shop for baby clothing, baby necessities, and essentials at the most trusted name in baby, kids, and toddler clothing.

Love what you do. Carter's Careers.
As a Retail Operations Supervisor, you will be the initial representative of the brand for growing families.

You'll celebrate new parents and grandparents, introduce them to our latest baby essentials, assist them in preparing for the first day of school, and support them through all the significant and minor moments of their parenting journey.

We seek a leader who cultivates a welcoming and inclusive atmosphere, values and optimizes skills and talents, and continually educates themselves and others on product styles, features, and benefits.

What we appreciate about Carter's:
Carter's Inc.

is the largest North American apparel retailer exclusively for infants and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop, and Little Planet brands.

Carter's is the #1 most-purchased children's clothing brand.
  • We have established ourselves as an industry leader by delivering quality—from the first Original Bodysuit to the enduring careers we provide our team.

    We have maintained our close-knit culture since our inception, and we invest in our teams with training and development programs, ensuring collective success.

    A career at Carter's feels more like building connections—between customers, teams, and families. Caring, teamwork, flexibility, and growth are what set us apart.

What’s not to love? Benefits we cherish:
Schedules that accommodate your life.

Maintaining balance is essential to us, which is why your schedule will allow you to focus on all aspects of your life.

Benefits and perks enhance life, including health benefits, mental health support, a 30% discount on our brands, referral bonuses, and much more. The "Advance You" Program allows you to earn a GED or a bachelor's degree tuition-free or learn English as a second language. Paid time off, holidays, and parental leave, along with adoption assistance, charitable matching gifts, and more, are also provided. You will have the opportunity to develop skills and grow as an individual.

We offer professional and personal development to help shape your career.
Development programs are available to assist you in growing in your current role and beyond. Whether you aim to join us for a short period or pursue a long-term career, you will experience growth at Carter's.

Your responsibilities:


Implement workforce management to ensure a genuine customer focus on the sales floor. Welcome customers with a warm greeting and assist them with our excellent product styles, features, and benefits. Foster a positive, safe, and inclusive environment for employees and customers. Consistently model service standards and omnichannel experiences while coaching others to success. Effectively analyze the business and take necessary actions to improve results by communicating and driving Key Performance Indicators (KPIs) with the team. Build customer loyalty through Company-sponsored programs, including credit. Assist the Store Manager in building and retaining a successful team by participating in recruiting, hiring, training, and development of the store team. Recognize exceptional performance and provide guidance when needed. Plan, track, analyze, and report the completion of tasks and financial results utilizing Company tools. Partner with the Store Manager to plan and execute merchandising standards, promotional planning, markdown execution, and product placement. Reduce loss through a consistent level of customer service, education, and operational controls.



Qualities we value in a candidate:

A positive and solutions-oriented mindset. Effective and professional verbal and written communication skills. Demonstrated leadership, supervisory, and customer engagement skills. Proficient computer and technology skills (Outlook, Excel, Web navigation, etc.)



Minimum of 1 year of retail or related management experience. A high school diploma or GED. You can:

Lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling. Stand or walk for extended periods; climb up and down a ladder. Provide availability that may include days, nights, weekends, and holidays as scheduled, with a minimum of two closing shifts a week. Carter's for all: Carter's is an Equal Opportunity and Affirmative Action employer.



NOTE:
This job description is not all-inclusive.

The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carter's may reasonably alter your duties, responsibilities, job title, and location.
Compensation for this position ranges from $27.75 per hour based on experience and location.
Carter's is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law.

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