Customer Service Retail Specialist

2 months ago

Livermore, California, United States FedEx Office Full time

POSITION SUMMARY:
The Retail Solutions Associate consistently provides an exceptional customer experience to all patrons, employing consultative techniques to foresee customer requirements, propose alternatives, and deliver effective solutions. This service-oriented team member possesses comprehensive knowledge across all facets of the store's operations, including printing, signage, and logistics. Responsibilities include processing orders, coordinating in-store activities, delivering pricing and product details, and recommending suitable FedEx Office offerings.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

People

  • Adheres to the directives of supervisors and supports fellow team members in executing store functions.
  • Contributes to the training of new store personnel.
Service
  • Exhibits consultative behaviors in a retail setting to comprehend each customer's unique needs.
  • Offers expertise in printing, signage, and logistics, recommending appropriate FedEx Office products and services.
  • Delivers an outstanding customer service experience by utilizing consultative skills to anticipate needs, suggest alternatives, and find solutions.
  • Ensures prompt resolution of all customer issues to their satisfaction.
  • Processes complex customer orders through order systems, providing accurate pricing information.
  • Prepares goods for shipping by assembling parcels, weighing packages, and affixing labels.
  • Operates printing, binding, and related equipment using customer-supplied media and documents.
  • Maintains a safe, clean, and organized retail environment.
Profit
  • Safeguards customer data confidentiality and carefully handles documents and packages.
  • Processes financial transactions using a Point of Sale terminal (POS), including cash handling.
  • Maintains and stocks all retail store printing and shipping equipment for optimal performance.
  • Stays informed on retail merchandising materials and ensures proper display of products and signage.
  • Takes proactive measures to prevent errors and waste.
  • Completes necessary financial documentation and may assist with financial reporting.
  • Adheres to FedEx Office standard operating procedures and complies with legal, HR, safety, customer service, and security policies.
Self-Management
  • Manages multiple tasks simultaneously.
  • Seeks opportunities to enhance knowledge and skills within the retail environment.
  • Operates effectively with minimal supervision.
  • Complies with all FedEx Office team member and retail store standards.
  • Performs other duties as required.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
  • High school diploma or equivalent.
  • 6+ months of relevant experience.
  • Strong verbal and written communication skills.
ESSENTIAL FUNCTIONS:
  • Ability to stand for the duration of the shift, excluding breaks.
  • Ability to lift and move up to 55 pounds.
  • Ability to bend and twist consistently.
  • Ability to communicate effectively with customers and team members.
  • Ability to function in a fast-paced environment under pressure.
  • Ability to maintain focus and attention for extended periods.
  • Ability to work independently.
  • Ability to maintain regular attendance and adhere to established business hours.
PREFERRED QUALIFICATIONS:

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. Actual starting pay will be determined by experience, market level, and other job-related factors. Employees may be eligible for additional pay, premiums, or bonuses. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.

Pay: $22.45/hr

Additional Details:

Quality Driven Management aims to deliver market-leading customer experiences and business excellence through a quality-oriented culture.
  • Identifies areas for improvement in internal processes and suggests solutions.
  • Collaborates with management to reduce costs and optimize profitability.
  • Applies quality concepts learned in training to daily activities.
  • Supports FedEx Office quality initiatives.
FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on various bases. FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process if requested.

  • Retail Experience Specialist

    1 month ago

    Livermore, California, United States Allbirds Retail Full time

    {"title": "Retail Ambassador", "description": "Deliver Exceptional Customer ExperiencesAt Allbirds Retail, we're committed to providing our customers with a personalized and exceptional shopping experience. As a Retail Ambassador, you'll play a key role in achieving this goal by delivering top-notch customer service, maintaining a clean and organized store...

  • Customer Service Retail Specialist

    2 weeks ago

    Livermore, California, United States FedEx Office Full time

    POSITION SUMMARY: The Retail Solutions Associate consistently provides an exceptional customer experience to all patrons, employing consultative techniques to foresee customer requirements, propose alternatives, and deliver effective solutions. This service-oriented team member possesses comprehensive knowledge across all facets of the Store's operations,...

  • Seasonal Retail Ambassador

    1 week ago

    Livermore, California, United States Allbirds Retail Full time

    About the RoleWe are seeking a Seasonal Retail Ambassador to join our team at Allbirds Retail. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences through quality, personalized engagement. Key Responsibilities Provide all customers with a high-quality and personalized in-store experience. Meet the...

  • Retail Ambassador

    2 months ago

    Livermore, California, United States Allbirds Retail Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Ambassador. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, driving sales, and contributing to the overall success of our stores.Key ResponsibilitiesCustomer ExperienceProvide personalized...

  • Seasonal Retail Ambassador

    2 weeks ago

    Livermore, California, United States Allbirds Retail Full time

    Seasonal Retail AmbassadorWe're seeking a highly motivated and customer-focused Seasonal Retail Ambassador to join our team at Allbirds Retail during the busy holiday season. As a key member of our retail team, you will be responsible for delivering an exceptional customer experience, maintaining store appearance, and contributing to sales and NPS goals.Key...

  • Retail Ambassador

    4 weeks ago

    Livermore, California, United States Allbirds Retail Full time

    {"title": "Retail Ambassador", "description": "Job SummaryWe are seeking a Retail Ambassador to deliver an exceptional customer experience through quality, personalized engagement. As a key member of our retail team, you will contribute to our culture by being team-oriented, accountable, and focused on continuous learning.Key ResponsibilitiesCustomer...

  • Retail Merchandising Specialist

    4 weeks ago

    Livermore, California, United States SAS Retail Services Full time

    Traveling Retail MerchandiserAs a Traveling Retail Merchandiser with SAS Retail Services, you will play a crucial role in ensuring that retail locations have the best opportunities for sales. Your responsibilities will include product movement and display, working closely with stores and suppliers to drive sales growth.Key Responsibilities:Product movement...

  • Retail Ambassador

    3 days ago

    Livermore, California, United States Allbirds Retail Full time

    At Allbirds Retail, we're seeking a highly skilled and passionate Retail Ambassador to deliver exceptional customer experiences through quality, personalized engagement. As a key member of our retail team, you will contribute to our culture by being team-oriented, accountable, and focused on continuous learning.Key Responsibilities:Customer Experience:...

  • Retail Product Specialist

    2 weeks ago

    Livermore, California, United States Skechers U.S.A. Full time

    About the RoleThe Skechers Product Specialist is a key member of our retail team, responsible for delivering an exceptional customer experience. As a product expert, you will serve as a brand ambassador, guiding customers to the right product selection and ensuring a premier shopping experience.Main ResponsibilitiesDrive sales through exceptional customer...

  • Retail Sales Associate

    3 days ago

    Livermore, California, United States Bridgestone Americas Full time

    Company OverviewBridgestone Retail Operations (BSRO) is a leading retail organization in North America, employing over 22,000 teammates across the continent. With more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations, BSRO offers a wide range of career opportunities.We are committed to providing...

  • Retail Product Specialist

    2 weeks ago

    Livermore, California, United States Skechers U.S.A. Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Product Specialist to join our team at Skechers U.S.A. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences, driving sales, and maintaining a clean and organized store environment.Main ResponsibilitiesProvide exceptional customer...

  • Retail Sales Associate

    3 days ago

    Livermore, California, United States Zwilling J.A. Henckels Full time

    Job DescriptionZwilling J.A. Henckels is seeking a part-time Sales Associate to join our retail sales team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a clean and inviting store environment, and demonstrating products to customers.Responsibilities:Customer Service: Ensure outstanding and consistent...

  • Nike Retail Associate

    3 days ago

    Livermore, California, United States NIKE Full time

    Unlock Your Potential as a Nike Retail AssociateWe're looking for a highly motivated and customer-focused individual to join our team as a Retail Associate. As a key member of our store team, you'll be responsible for delivering exceptional customer service, driving sales, and maintaining a high level of product knowledge.Key Responsibilities:Provide...

  • Sales Associate

    2 months ago

    Livermore, California, United States Westlake Hardware Full time

    About Westlake Ace HardwareA leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. With a rich history spanning over a century, the company is committed to delivering exceptional customer service and providing a wide range of products to meet the needs of its customers.Job SummaryThe...

  • Merchandiser Retail Coverage Specialist

    3 weeks ago

    Livermore, California, United States Acosta Group Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Merchandiser Retail Coverage Specialist to join our team at Acosta Group. As a key member of our retail merchandising team, you will be responsible for ensuring our client brands stand out at Walmart stores by driving product availability.Key ResponsibilitiesExecute retail merchandising...

  • Customer Service Representative

    14 hours ago

    Livermore, California, United States FedEx Full time

    Key Responsibilities:Follow instructions from supervisors and assist team members in performing retail store functions.Contribute to the training of store team members, enhancing their skills and knowledge.Customer Focus:As a Customer Service Representative at FedEx, you will demonstrate consultative behaviors in a retail environment to understand each...

  • Customer Service Director

    4 days ago

    Livermore, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time

    Job DescriptionGoodwill of the San Francisco Bay is seeking a highly skilled Customer Service Manager to lead our sales floor team. As a key member of our retail operations team, you will be responsible for driving sales growth, managing daily operations, and ensuring exceptional customer service.Key Responsibilities:Develop and execute retail operations...

  • Customer Service Representative

    2 weeks ago

    Livermore, California, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals who are dedicated to making a difference in our communities. As a Guest Advocate, you'll play a vital role in creating a welcoming and inclusive shopping experience for our guests.Your Key Responsibilities:Provide exceptional customer service by...

  • Sales Associate

    2 months ago

    Livermore, California, United States Westlake Hardware Full time

    About Westlake Ace HardwareA leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company values a culture of personal and professional growth, and we are seeking individuals who share our commitment to excellence.Job SummaryThe Sales Associate will play a critical role in...

  • Retail Merchandising Specialist

    4 weeks ago

    Livermore, California, United States Advantage Solutions Full time

    Unlock Your Potential as a Retail Merchandiser with Advantage SolutionsAre you passionate about creating visually appealing displays and delivering exceptional merchandising services? We're seeking a talented Retail Merchandiser to join our dedicated team at Advantage Solutions.What You'll Get:A competitive hourly wage of $19.00Flexible weekday daytime hours...