Customer Service Leader
1 month ago
At Knitwell Group, we're committed to empowering women through fashion. Our 120-year history is built on a legacy of inclusivity and acceptance. We believe that every woman deserves to feel confident and beautiful, regardless of her size or shape. As a Customer Specialist Sales Leader, you'll play a key role in creating a welcoming store environment that makes our customers feel valued and supported.
Key Responsibilities:
Sales and Service:
- Develop and maintain strong relationships with customers to drive sales and customer loyalty.
- Stay up-to-date on the latest fashion trends and products to provide expert advice and recommendations to customers.
- Proactively plan and organize customer contacts to build and deepen relationships.
- Participate in community and store events to promote the brand and engage with customers.
- Use a monthly playbook to track and monitor customer engagement activity.
- Support sales growth by effectively supervising the sales floor during peak periods.
- Stay informed about the business and competitive landscape to identify opportunities to create an exceptional customer experience.
- Balance customer service and operational energies to ensure seamless execution of tasks and priorities.
- Support operational areas as needed to maintain a safe and efficient work environment.
- Perform opening and closing duties as required.
- Plan and prioritize tasks to meet customer needs and business objectives.
- Protect company assets and maintain a safe work environment.
- Adhere to company policies and procedures, as well as local, state, and federal employment laws.
- Strong sales or hospitality experience, with a proven track record of meeting or exceeding performance standards.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Proficiency in using mobile technology to engage with customers.
- Physical ability to lift up to 25 pounds and retrieve merchandise from high shelves.
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