Service Relationship Coordinator
1 month ago
Customer Service Representative
As a vital member of our team, the Customer Service Representative plays a crucial role in ensuring customer satisfaction and fostering positive relationships.
Key Responsibilities:
- Develop and maintain strong customer relationships to enhance loyalty.
- Engage in proactive outreach to clients regarding outstanding payments.
- Conduct discussions with clients both in-person and via phone to understand the reasons behind overdue payments, while reviewing contractual agreements.
- Document and relay updates on collection efforts to relevant parties.
- Organize and manage correspondence effectively.
- Process payments and accurately update customer accounts.
Essential Skills:
- Proficient in computer applications, particularly Microsoft Office Suite (Word/Excel).
- Strong problem-solving abilities.
- Excellent verbal and written communication skills.
- Demonstrated customer service aptitude, especially in challenging situations.
- Experience in cash handling.
- Strong organizational skills.
- Ability to work collaboratively within a team environment.
Core Competencies:
- Integrity: Treats individuals with respect, adheres to commitments, and operates with ethical principles.
- Adherence to policies and procedures.
- Professional appearance suitable for the role.
- Punctuality: Consistently arrives on time and ensures coverage during absences.
- Follows instructions and takes accountability for actions.
- Safety Awareness: Complies with safety and security protocols.
Applicants must possess a valid driver's license and reliable transportation, along with the ability to pass a background check, including driving history.
We encourage interested candidates to submit their resumes for consideration.
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