Student Financial Assistance Coordinator

2 weeks ago

Benton, Arkansas, United States NorthWest Arkansas Community College Full time

NorthWest Arkansas Community College (NWACC) is committed to delivering quality and accessible higher education, empowering individuals and enhancing communities in Northwest Arkansas and its neighboring regions.

As the largest community college in Arkansas, NWACC stands out as a pioneer in educational excellence. The institution offers a comprehensive array of associate degrees, certificates, and workforce training programs designed to equip students for successful careers and fulfilling futures.

Our team at NWACC is dedicated to nurturing a diverse educational environment that promotes student achievement and cultural understanding.

The primary responsibility of the Student Financial Assistance Coordinator is to generate reports and identify students requiring error resolution, adhering to established guidelines, policies, and regulations. This role primarily emphasizes processing tasks with limited direct interaction with students. The Coordinator reports directly to the Director of Financial Aid.

Key Responsibilities

  • Examine Programs of Study for Load Status reports and address discrepancies.
  • Generate Cost of Attendance Reaction Review reports and rectify issues.
  • Produce Need Packaging Reaction Review reports and resolve identified problems.
  • Compile Inactive Periods reports and identify students for necessary cleanup.
  • Prepare anticipated disbursement reports and determine students needing resolution.
  • Assist with SAP appeal processing and facilitate student progression through business processes.
  • Review name discrepancies on student accounts and implement appropriate corrections.
  • Conduct scheduled maintenance and cleanup of historical student accounts.
  • Support in identifying duplicate accounts and provide suitable resolutions.
  • Assist with residency evaluations and make necessary adjustments to student accounts.
  • Offer backup assistance to fellow team members.
  • Maintain regular, reliable, and non-disruptive attendance, fostering collegial and harmonious working relationships.
  • Perform additional duties as assigned.
Compensation: $38,585 annually

Required Knowledge, Skills, and Abilities

Familiarity with the organization and administration of various higher education academic and social programs.

Understanding of campus and community resources.

Knowledge of state, federal, and institutional regulations related to academic and social programs.

Ability to coordinate activities of campus academic and/or social programs.

Capability to assess collected information and formulate recommendations.

Proficiency in compiling information into report format.

Physical Demands and Work Environment

The following physical activities are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities.
While executing the functions of this role, the employee is:
Frequently:

• Manipulating items with fingers, including keyboarding

• Sitting

• Standing

• Walking
Constantly:

• Hearing

• Engaging in repetitive motion

• Speaking

The employee must possess close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, and/or visual inspection at close distances.

Environmental Conditions

The following work environment characteristics are representative of those encountered while performing essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

The noise level in the work environment is typically moderate.

Education and Experience

A formal education equivalent to a bachelor's degree in general business or a related field, along with one year of experience in student financial aid or a related area.

Other job-related education and/or experience may be substituted for all or part of these basic requirements.

NWACC is an Equal Opportunity Employer, please refer to our EEO policy.

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