Client Service Associate

4 days ago

Metairie, Louisiana, United States NOLA Management Group Full time
{"title": "Junior Client Service Representative", "description": "Unlock New Opportunities with NOLA Management Group

As a Junior Client Service Representative, you will play a vital role in building and maintaining strong relationships with our clients. With a focus on exceptional customer service, you will be responsible for providing tailored solutions to meet their needs and exceed their expectations.

Key Responsibilities:
  • Client Collaboration: Work closely with management staff to stay up-to-date on new client products, services, and sales promotions.
  • Client Communication: Interact with clients in a friendly and professional manner, actively listening to their concerns and resolving issues promptly.
  • Service Solutions: Provide targeted service and product solutions during one-on-one meetings with customers and clients.
  • Confidentiality: Handle confidential customer information with sensitivity and discretion, adhering to client compliance and privacy policies.
  • Continuous Improvement: Suggest areas of improvement to management staff to increase consumer and client satisfaction.
  • Professional Representation: Represent our organization and clients in a professional business manner at all times.
Requirements:
  • Experience: 1-2 years of experience in a client or customer-facing position.
  • Teamwork: Ability to follow directions and excel in a team-oriented environment.
  • Technical Skills: Technologically-savvy and able to quickly learn new software programs and adjust to software updates.
  • Organizational Skills: Superior organizational, time management, and prioritization skills.
  • Communication Skills: Excellent communication skills with a high emotional intelligence.
  • Values: Value transparency, honesty, and will always do the right thing even when no one is watching.

At NOLA Management Group, we offer comprehensive training and mentorship for all junior positions, ensuring your success in this role.

", "lang_code": "en"}

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